SANJUSHA KOLLI
New York
Summary
Knowledgeable and results-driven client solutions manager with experience in successfully managing complex strategic accounts and expertise in the technology space.
Overview
7
7
years of professional experience
Work History
Enterprise Client Solutions Manager
Yext
06.2021 - Current
- Trusted advisor to 10 strategic Financial Services clients ($13.5M ACV) with 100% retention
- Conduct value driven and executive level sessions inclusive of customized product demos, partnership solution roadmap, performance business reviews, and innovation/ideation.
- Collaborate across multiple internal teams such as services, support, product, GTM, and sales to ensure cohesive account management and execution of complex client projects
- Lead renewal processes including pricing discussions, contract negotiations, and risk planning (largest deal for 5 years - $29M)
- Discover and close upsell opportunities (closed $2.4M in 2023) with custom use cases and solutions.
Client Success Manager
Grubhub
01.2019 - 06.2021
- Led over 300 detailed trainings for admins/C-suite to showcase product functionality and custom use cases
- Successfully completed 800 client migration project to new platform and led enablement at scale with 85% adoption
- Utilized technical reporting (SQL, Zendesk Tableau) to track client performance goals and ROI through monthly/quarterly reporting
- Collaborated with internal teams such as marketing and product to address client needs and increase efficiencies
Relationship Management Associate
S&P Global
07.2017 - 01.2019
- Assisted on two books of business with over $75 million value
- Utilized in house platform to create data screening reports with comps, industry research, and financial performance
- Partnered closely with relationship managers to strategize product integration into their daily workflow and use cases
- Negotiated contract value increase on 27% of my book by proving qualitative and quantitative product value.
Education
Bachelors Degree - Finance, Corporate and International Studies
Bentley University
Waltham, MA05.2017
Skills
- Account Adoption
- Client Retention/Upsell
- Tableau
- Project Management
- Zendesk
- Contract negotiations
- Business Analytics
- Salesforce
Accomplishments
2023 CSM of the Year
2024 Presidents Club
Timeline
Enterprise Client Solutions Manager
Yext
06.2021 - Current
Client Success Manager
Grubhub
01.2019 - 06.2021
Relationship Management Associate
S&P Global
07.2017 - 01.2019
Bachelors Degree - Finance, Corporate and International Studies
Bentley University
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