Summary
Overview
Work History
Education
Skills
Awards Certifications Acknowledgements
Volunteer Experience
Languages
Timeline
Generic
SANKORI JACKSON

SANKORI JACKSON

Woodstock,GA

Summary

Secure an administrative or customer support position where the following core competencies and character can be leveraged to assist the service provider to achieve company goals: Ability to work independently or within a team structure Excellent customer service and management skills Strong organizational skills High proficiency in QuickBooks, Microsoft, and Apple platforms High math aptitude Confident, positive, teachable, creative.

Overview

9
9
years of professional experience

Work History

Control Room Representative

Northside Hospital
10.2023 - Current
  • Admits, transfers, and discharges patients to and from rooms via the computer system
  • The duties of this position require the exercise of courtesy and patience in dealing with physicians, nurses, clinical departments, patients, families, and others in order to maintain sound public relations.

Client Relation Specialist

Transportation Solutions of America
06.2023 - 01.2024
  • Works in the customer service department for a business
  • As a customer relations specialist, your job duties involve handling customer disputes, assessing consumer needs, and developing better customer support processes.

Unit Secretary/ Bed Control

Jackson Hospital
06.2022 - 05.2023
  • Communicate orally and in writing with superiors, colleagues, and patients
  • Answer phones, write memos, set appointments, and send emails relevant to the care of patients as instructed by superiors
  • Organize and update patient files to ensure information used by physicians is accurate, and complete
  • Make bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital.

Unit Clerk

Baptist Medical Center South Emergency Department
04.2021 - 05.2023
  • Managed the patient admission and discharge process for the unit, including helping patients fill out the necessary admission and discharge forms, updating and entering information into the patient intake and electronic medical records (EMR) software, scheduling appointments, procedures, and transportation, and answering phones and directing calls.

Assistant Office Manager

Montgomery Electronics & Communications Services, LLC
07.2020 - 02.2022
  • Coordinated and organized office procedures and administrative duties, including, but not limited to, calendar management, the efficient upkeep of sorting and filing systems
  • Created invoices
  • Assisted in building and maintaining a great work environment, ensuring high communication, safety, and organizational effectiveness
  • Assisted with day-to-day administrative responsibilities as needed.

Customer Service Representative

ASK Telemarketing
02.2020 - 07.2020
  • Responded to incoming calls, took orders, answered questions and inquiries, troubleshot problems, provided information, and handled complaints regarding the organization's products or services
  • Assisted customers with scheduling of deliveries
  • Cancelled or suspended subscriptions and updated accounts
  • Communicated with the local retail hubs for product delivery or whenever additional assistance was needed for problem resolution.

Sales Associate

Express
01.2017 - 01.2020
  • Helped customers while they shopped, answered their questions
  • Assisted in daily store operations such as purchases, product returns, cleaning, set-up, etc
  • Served as a representative of the retail brand and played an important role in the store's overall success.

Sales Associate

Macy’s
01.2016 - 01.2017
  • Helped customers while they shopped, answered their questions
  • Assisted in daily store operations such as purchases, product returns, cleaning, set-up, etc
  • Served as a representative of the retail brand and played an important role in the store's overall success.

Sales Associate

Forever 21
01.2015 - 01.2016
  • Helped customers while they shopped, answered their questions
  • Assisted in daily store operations such as purchases, product returns, cleaning, set-up, etc
  • Served as a representative of the retail brand and played an important role in the store's overall success.

Education

Associates Degree in Allied Health Science -

South University
08.2023

Skills

  • Project Planning
  • Client Service
  • Microsoft Office Suite
  • Business Development
  • Spreadsheets
  • Clerical Staff Oversight
  • Account oversight
  • Customer Service
  • Scheduling and calendar management
  • Phone and Email Etiquette
  • Quickbooks
  • Sales Support

Awards Certifications Acknowledgements

  • American Heart Association, CPR Certification, 03/01/21 - 03/01/23
  • Alabama State Honor Student, 2017
  • State, Regional, and National medalist in Performing Arts Dance, 2014/2015
  • Saint Paul Conservatory for the Performing Arts Honor Student, 2015
  • Growing proficiency in Spanish

Volunteer Experience

  • Aids Walk, Atlanta, GA, 09/01/23, Piedmont Park, Atlanta, GA Line control verified the registration status of participants and guided unregistered individuals to the designated area to sign up.
  • American Cancer Society- Making Strides Against Breast Cancer, Atlanta, GA, 10/01/23, The Home Depot Backyard, Atlanta, GA Help with checking in pre-registered participants and getting participants registered as well as collecting donations.

Languages

Spanish
Limited Working

Timeline

Control Room Representative

Northside Hospital
10.2023 - Current

Client Relation Specialist

Transportation Solutions of America
06.2023 - 01.2024

Unit Secretary/ Bed Control

Jackson Hospital
06.2022 - 05.2023

Unit Clerk

Baptist Medical Center South Emergency Department
04.2021 - 05.2023

Assistant Office Manager

Montgomery Electronics & Communications Services, LLC
07.2020 - 02.2022

Customer Service Representative

ASK Telemarketing
02.2020 - 07.2020

Sales Associate

Express
01.2017 - 01.2020

Sales Associate

Macy’s
01.2016 - 01.2017

Sales Associate

Forever 21
01.2015 - 01.2016

Associates Degree in Allied Health Science -

South University

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