SANOBIA WILSON
Baltimore,USA
Summary
Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Unit Secretary
Medstar Union Memorial Hospital
Baltimore, MD
05.2021 - Current
- Coordinated patient admissions, discharges, and transfers to ensure efficient workflow.
- Facilitated communication between departments, enhancing operational efficiency across units.
- Organized and maintained patient records using electronic health record systems.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Processed lab paperwork and requests according to physicians' orders.
Service Representative
Social Security Administration
Baltimore, MD
06.2014 - 01.2024
- Face to face Interview and Investigate beneficiaries complaints.
- Develops, documents and resolves over payments.
- Investigates case situations and reconciles discrepancies causing interruption in the receipt of monthly benefits.
- Explains technical provisions, benefit reporting requirements and elicits relevant facts to issue Social Security cards and resolve problems with payments or eligibility.
- Trained new staff on procedures and best practices, fostering a knowledgeable support environment.
Unit Clerk
Northwest Hospital
Baltimore Randallstown, MD
11.2008 - 07.2013
- Greet patients & visitors, schedule medical appointments.
- Create documents using Microsoft Word & Excel programs.
- Prepares medical record for Physician Transfer & discharge patients using the Awarix, GTE and Cerner computer system, and responsible for incoming customer service calls.
- Expertly transcribed medical reports for a variety of physicians in a hospital setting.
Education
Bachelor of Science - Sociology Anthropology & Criminal Justice
TOWSON UNIVERSITY
Baltimore, Maryland12-2026
Skills
- Articulate, Excellent communication
- HIPAA compliance
- Patient chart maintenance
- Nursing station operations
- Strong organization
- Appointment scheduling
- Unit secretary training
Certification
Medical Administration/ Medical Terminology, EKG and Phlebotomy
Timeline
Unit Secretary
Medstar Union Memorial Hospital
05.2021 - Current
Service Representative
Social Security Administration
06.2014 - 01.2024
Unit Clerk
Northwest Hospital
11.2008 - 07.2013
Bachelor of Science - Sociology Anthropology & Criminal Justice
TOWSON UNIVERSITY