Results-driven Customer Service Manager with experience leading aftermarket, warranty, and customer care operations within the transit and rail industries. Skilled in customer relationship management, warranty claims resolution, spare parts coordination, field service support, and cross-functional collaboration. Strong working knowledge of order management, international shipping and customs documentation, and resolving complex customer issues with urgency and professionalism. Recognized for building long-term customer relationships, improving customer experience, and effectively managing teams and operational priorities in a fast-paced manufacturing environment.