SantaAnna Villegas
Eau Claire,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
Pami Enterprises, LLC (Sunoco)
Eau Claire, Wisconsin
09.2024 - Current
- Processed customer transactions using point-of-sale systems.
- Provided assistance with product inquiries and recommendations.
- Maintained cleanliness and organization of the checkout area.
- Handled cash, credit, and debit transactions accurately.
- Managed inventory by restocking shelves and monitoring stock levels.
- Resolved customer complaints with empathy and professionalism.
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
Server
MANNY'S COCINA
Eau Claire, US
07.2019 - 08.2023
- Seated Customers at tables
- Took Beverage & Food Orders
- Placed Beverage & Food Orders
- Delivered Beverage & Food Orders to Customers
- Check tables and fill requests Customers may have
- Print and hand order ticket to customer
- Exchange money
- Cash drawer out at the end of shift and fill out the necessary paperwork
- Setup for the next shift
- Clean tables, Roll cutlery, stock napkins, etc..
PRODUCTION ASSOCIATE
TTM TECHNOLOGIES
Chippewa Falls, US
12.2016 - 06.2019
- Clean and lubricate equipment.
- Break up defective products for reprocessing.
- Count finished products to determine if product orders are complete.
- Examine products to verify conformance to quality standards.
- Help production workers by performing duties of lesser skill, such as supplying or holding materials or tools, or cleaning work areas and equipment.
- Load and unload items from machines, conveyors, and conveyances.
- Mark or tag identification on parts.
- Observe equipment operations so that malfunctions can be detected, and notify operators of any malfunctions.
- Operate machinery used in the production process, or assist machine operators.
- Read gauges or charts, and record data obtained.
- Record information, such as the number of products tested, meter readings, or dates and times of product production.
- Start machines or equipment to begin production processes.
- Wash work areas, machines, equipment, vehicles, or products.
- Supervise assemblers and train employees on job procedures.
- Shovel, sweep, or otherwise clean work areas.
- Complete production reports to communicate team production level to management.
- Determine work assignments and procedures.
- Maintain production equipment and machinery.
- Package finished products and prepare them for shipment.
- Perform quality checks on products and parts.
- Provide assistance in the production of wiring assemblies.
- Review work orders and blueprints to ensure work is performed according to specifications.
- Rotate through all the tasks required in a particular production process.
PRODUCTION ASSOCIATE
Culimeta Saveguard
Eau Claire, US
04.2014 - 04.2015
- Clean and lubricate equipment.
- Count finished products to determine if product orders are complete.
- Cut or break flashing from materials or products.
- Examine products to verify conformance to quality standards.
- Fold products and product parts during processing.
- Help production workers by performing duties of lesser skill, such as supplying or holding materials or tools, or cleaning work areas and equipment.
- Operate machinery used in the production process, or assist machine operators.
- Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
- Record information, such as the number of products tested, meter readings, or dates and times of product production.
- Thread ends of items such as thread, cloth, and lace through needles and rollers, and around takeup tubes.
Production ASSOCIATE
CRUST UNLIMITED
Osseo, US
04.2013 - 01.2014
- Record information, such as the number of products tested, meter readings, or dates and times of product production.
- Complete production reports to communicate team production level to management.
- Maintain production equipment and machinery.
- Operate machinery and heavy equipment, such as forklifts.
- Determine work assignments and procedures.
- Package finished products and prepare them for shipment.
- Perform quality checks on products and parts.
- Rotate through all the tasks required in a particular production process.
- Shovel, sweep, or otherwise clean work areas.
- Supervise assemblers and train employees on job procedures.
Customer Service
Dairy Queen
Osseo, US
09.2012 - 03.2013
- Accept payment from customers, and make change as necessary.
- Arrange tables and decorations according to instructions.
- Clean and organize eating, service, and kitchen areas.
- Collect and return dirty dishes to the kitchen for washing.
- Communicate with customers regarding orders, comments, and complaints.
- Distribute food to servers.
- Cook or reheat food items such as french fries.
- Monitor and order supplies or food items and restock as necessary to maintain inventory.
- Notify kitchen personnel of shortages or special orders.
- Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.
- Perform personnel activities such as supervising and training employees.
- Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
- Relay food orders to cooks.
- Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Food Server
Ho-Chunk Casino
Black River Falls, US
02.2008 - 09.2008
- Carry food, silverware, or linen on trays or use carts to carry trays.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Examine trays to ensure that they contain required items.
- Load trays with accessories such as eating utensils, napkins, or condiments.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Monitor food preparation or serving techniques to ensure that proper procedures are followed.
- Place food servings on plates or trays according to orders or instructions.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Record amounts and types of special food items served to customers.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Stock service stations with items such as ice, napkins, or straws.
- Take food orders and relay orders to the kitchen or serving counter, so they can be filled.
- Total checks, present them to customers, and accept payment for services.
Education
High school diploma -
Augusta High School
Augusta, WIPersonal Information
- 10+ Years Customer Service Experience
- Production Associate Experience
- Cable Building Experience some soldering experience
Timeline
Customer Service Cashier
Pami Enterprises, LLC (Sunoco)
09.2024 - Current
Server
MANNY'S COCINA
07.2019 - 08.2023
PRODUCTION ASSOCIATE
TTM TECHNOLOGIES
12.2016 - 06.2019
PRODUCTION ASSOCIATE
Culimeta Saveguard
04.2014 - 04.2015
Production ASSOCIATE
CRUST UNLIMITED
04.2013 - 01.2014
Customer Service
Dairy Queen
09.2012 - 03.2013
Food Server
Ho-Chunk Casino
02.2008 - 09.2008
High school diploma -
Augusta High School