Dynamic professional with a strong background in customer service at VALENTINOS and expertise in quality assurance. Proven ability to enhance service delivery through effective training and cross-functional collaboration. Skilled in data analysis and regulatory compliance, consistently achieving high standards in program management and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
VALENTINOS
Beatrice, NE
01.2024 - Current
Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
General Production
Smithfield Foods
Crete, Ne
01.2022 - 01.2024
Scale Bacon on multi-vac line at high speed and accuracy to maintain product accuracy and standard.
Perform general labor tasks including pack off on high-speed lines, vacuum seal checks, code date checks, and labeling.
Participate in leaker and quality checks and palletizing.
Communicated and coordinated with other employees, including line leaders and supervisors to ensure uninterrupted flow of product and to ensure that adjustments could be made so that product met the standards established by management.
Learned multiple roles with accuracy and productivity to qualify to complete the job with regularity.
Substitute for RPM Clerk completing pallet counts and entering numbers per period into RPM.
Quality Assurance/Quality Control Lab Technician (Temporary)
ACTALENT (Syngenta)
Omaha, Ne
01.2022 - 12.2022
Maintained accurate records of all testing activities performed in the lab including sample preparation, calibrations, reagents used.
Operated analytical instruments such as spectrophotometers, refractometers and gas chromatographs in order to analyze sample materials.
Performed routine laboratory maintenance such as cleaning glassware, ordering supplies and stocking shelves.
Habilitation Specialist/Case Manager
Mosaic
Omaha, Ne
09.2021 - 03.2022
Directed and coordinated delivery of habilitative programming in compliance with regulatory requirements.
Trained staff in behavior modification techniques to enhance service quality.
Managed development of individualized programs for caseload of 40 individuals.
Monitored quality of services delivered to individuals served, ensuring adherence to standards.
Developed new policies and procedures for effective habilitative service delivery.
Provided guidance and assistance to staff in resolving issues as they arose.
Documented individual progress and maintained accurate records for all persons served.
Program Manager
Developmental Disabilities Center of Nebraska (DDCN)
Omaha, Ne
07.2020 - 09.2020
Leverage proven expertise for program oversight, quality assurance, and project management initiatives.
Conducted incident and investigation reviews, including General Event Records (GER in Therap).
Proactively analyzed month-end data summaries of billable and non-billable action items prior to upload into Therap and submission to DHHS aimed at avoiding mistakes or errors.
Implemented program management best practices for oversight of ISP implementation, programming, functional behavioral assessments, safety plans, human/legal rights review and committee, background checks, training, and human resources oversight.
Audited all exception-funded individuals Functional Behavioral Assessments, Safety Plans, and Individual Support plans to ensure timely completion with accuracy.
Completed an in-house audit of all electronic files for compliance with HCBS waiver and title 404.
Behavior Analyst
State of Nebraska Youth Rehabilitation and Treatment Center
Lincoln, Ne
01.2020 - 06.2020
Conducted and assisted in the completion of professional research as requested.
Conduct behavior assessments.
Develop Individual Behavior Support Plans (BSP).
Train interdisciplinary team members and direct support.
Complete ongoing behavioral observations and functional interviews across environments and caregivers.
Responsible for timely reports and clinical documentation, data collection and Analysis.
Developed Token Economy System for behavior management and modification reinforcement.
Conducted in depth observations in Lincoln and Kearney, research current methods and developed recommendations and wrote a paper for the YRTC system presented to the DHHS Executive Medical Director.
Qualified Developmental Disabilities Professional
STATE OF NEBRASKA
Beatrice, Ne
08.2017 - 08.2019
Collaborated with cross-functional teams to ensure timely completion of assigned tasks.
Delivered high-quality services in case management and treatment coordination.
Created individualized safety plans while managing legal operations and preparing federal compliance documentation.
Maintained documentation compliance for person-centered services amid fast-paced, high-pressure demands.
Active Treatment Program Specialist
STATE OF NEBRASKA
Beatrice, Ne
03.2015 - 08.2017
Devised and executed effective treatment plans for caseload of 35 individuals.
Completed all assigned tasks while ensuring procedural adherence with federal regulations.
Implemented robust strategies to meet individual active treatment and behavioral needs.
Coordination and implementation of all points of service including dining, medical, positional, behavioral including Coordination with staff, management, clinicians, guardians, transportation, financial, administration. venues, and nursing support scheduling when necessary for those needed, when necessary.
Created, coordinated and implemented a community integration schedule for medically complex individuals at the Solar Cottages at Beatrice State Developmental Center including over 1800 trip requests in Share-point, thousands of logged miles and lots of smiles.