Santaley Rios
Seaside,USA
Summary
Dynamic communications and administrative coordinator with expertise in elevating member engagement through strategic event management and social media outreach. Successfully oversees guest interactions and reservations, ensuring high levels of satisfaction and operational efficiency in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications and Administrative Coordinator
The Club at Pasadera
Monterey, CA
03.2023 - Current
- Served as primary point of contact for inbound phone calls and emails, ensuring prompt and professional communication with members, guests, and vendors.
- Manages all club communications, including weekly newsletters, General Manager and departmental updates, and important member notices.
- Develops and manages the club's social media presence, including content creation, editing, posting, and engagement.
- Designs and produces all club marketing collateral, flyers, signage, and promotional materials.
- Captures and edits photo and video content to support marketing, communications, and event promotion.
- Creates, promotes, and supports events on the club's social calendar, including on-site coordination and execution.
- Managed all Nicklaus Lodge bookings for members and guests, coordinating scheduling, confirmations, and payment processing to enhance guest experience.
- Accurately manages dining and event reservations, including waitlists and guest coordination.
- Oversees office operations including supply management, mail distribution, shipping, and postage.
- Coordinated new employee onboarding and supported Human Resources functions, streamlining documentation and ensuring smooth integration of new hires.
- Supported on-site operations during club events, ensuring smooth execution and member satisfaction.
Guest Service Agent
Quail Lodge & Golf Club
Carmel-by-the-Sea, CA
05.2021 - 03.2023
- Welcomed guests and members to create a friendly atmosphere and ensure they had the information needed.
- Answered all inbound phone calls and emails to provide timely assistance and information
- Manages office supplies, mail distribution, shipping & postage.
- Informed operations of daily invoice reconciliation, member billing, disputes, and compensations to maintain accurate financial records
- Collaborate alongside Food & Beverage, House Keeping and Sales with events/overall functioning
Front Desk Associate
Hampton by Hilton
Monterey, CA
01.2020 - 01.2021
- In putting reservations into Roommaster System
- Managing Arrivals, Departures and Stayovers
- Escorted guests to rooms, ensuring a welcoming experience
- Answering guests inquiries via email & phone
- Running Reports for managers
- Facilitated communication between departments and managers, promoting collaboration and efficiency
- Addressed and communicated guest complaints to managers, enhancing guest satisfaction
- Monitored productivity metrics to identify areas for improvement
- Ensure overall smooth operation of the Front Office
Hostess
Cantinetta Luca
Carmel-by-the-Sea, CA
01.2019 - 01.2020
- Engaged with guests to ensure satisfaction with food and service quality.
- Uphold a high standard of customer service
- Assigning guest to tables they prefer, while keeping table rotation in mind so that servers receive correct amount of guests/tables
- Handled phone calls, managed reservations, and addressed inquiries efficiently.
- Organized menus and wine list for clarity and accessibility, enhancing guest experience.
Hostess
The Whaling Station Steakhouse
Monterey, CA
01.2019 - 01.2020
- Maintain cleanliness of all menus and wine list
- Assigning guest to tables they prefer, while keeping table rotation in mind so that servers receive correct amount of guests/tables
- Engaging with guest to ensure they are pleased with both food and service
- Answered phone calls, made reservations, and addressed inquiries to enhance guest experience
- Maintained service excellence in all interactions to achieve customer satisfaction.
Lobby Attendant
Bernardus Lodge & Spa
Carmel Valley, CA
01.2018 - 01.2019
- Maintained lobby appearance to meet 4-star Forbes standards for guest satisfaction
- Ensured cleanliness of all public areas of the resort to enhance guest experience
- Offer all assistance possible to guests in pleasant manner
- Maintain a professional business appearance, attitude and performance
- Organized supplies and equipment for daily tasks to support operational efficiency
- Report any damages or maintenance problems to property the property manager
- Executed tasks assigned by managers
Recreation Specialist
City of Seaside
Seaside, CA
01.2014 - 01.2017
- Led diverse recreation activities to engage participants and enhance overall program enjoyment
- Supervised and scheduled established programs
- Maintained a safe environment
- Communicated with parents to provide updates on program developments and participant achievements
- Resolved program issues while managing general office tasks to ensure smooth operation
Education
High school diploma -
Seaside High School
Seaside, CA01-2017
Skills
- Office Administration
- Communication Skills
- Organizational skills
- Event planning
- Stakeholder engagement
- Customer service
- Guest Services
- Complaint resolution
- Digital reservation systems
- Team management
- Client management
- Social media marketing
- Social media strategy
- Social media management
- Microsoft Office
- Microsoft Outlook
- Canva
- Financial reporting
- Report preparation
- Problem-solving
- General management
- Office coordination
- Hootsuite
- Marketing
- Hootsuite
Certification
- Driver's License
- ServSafe
- CPR Certification
Timeline
Communications and Administrative Coordinator
The Club at Pasadera
03.2023 - Current
Guest Service Agent
Quail Lodge & Golf Club
05.2021 - 03.2023
Front Desk Associate
Hampton by Hilton
01.2020 - 01.2021
Hostess
Cantinetta Luca
01.2019 - 01.2020
Hostess
The Whaling Station Steakhouse
01.2019 - 01.2020
Lobby Attendant
Bernardus Lodge & Spa
01.2018 - 01.2019
Recreation Specialist
City of Seaside
01.2014 - 01.2017
High school diploma -
Seaside High School