Santana Alexander
Gore Springs,MS
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
8
8
years of professional experience
Work History
Transfer Center Dispatcher
Methodist Le Bonheur Hospital
Memphis, TN
07.2022 - Current
- Answering calls, collecting information relevant to the caller's needs in a computer software, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and/or department.
- Define and triage patient care problems and gives appropriate instructions to ensure timely and effect actions and quality of care.
- Responsible for clinical decisions involving triage and determining patient placement as it relates to the scheduling of appointments for clinical visit and procedures in the hospital setting.
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
Emergency Medical Technician
Quitman County Ambulance Service
Marks, MS
08.2020 - 07.2022
- Demonstrated ability to assess patient condition and determine appropriate course of action, while remaining calm under pressure.
- Ensured accurate documentation of all patient encounters according to established protocols.
- Utilized exceptional communication skills to interact effectively with patients, families and other healthcare professionals.
- Routinely monitored vital signs such as pulse rate, blood pressure and respiration rate.
- Provided emergency medical care to patients in a high-pressure environment, including administering medications, performing advanced airway management and providing cardiopulmonary resuscitation.
- Managed multiple simultaneous tasks in an efficient manner with minimal supervision.
- Responded quickly to 911 calls for assistance from individuals experiencing life threatening illness or injury.
- Operated equipment such as backboards, stretchers, suction devices and oxygen delivery systems.
EMT-Basic
Med Stat EMS
Winona, MS
05.2016 - 08.2020
- Decontaminated ambulance interior following treatment of patients with infectious diseases and reported cases to proper authorities.
- Observed, record and report to physician patient's condition and injury, treatment provided and reactions to drugs and treatment.
- Maintained vehicles and medical and communication equipment and replenished first aid equipment and supplies.
- Attended training classes maintained certification licensure, kept abreast of new developments in field and maintained existing knowledge.
- Responded quickly and efficiently in high-pressure situations.
- Determined nature and extent of illness or injury to establish and prioritize medical procedures.
Education
Holmes Community College
Grenada, MSSkills
- Customer Relations
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Conflict Resolution
- Client Relations
- Prioritization
Timeline
Transfer Center Dispatcher
Methodist Le Bonheur Hospital
07.2022 - Current
Emergency Medical Technician
Quitman County Ambulance Service
08.2020 - 07.2022
EMT-Basic
Med Stat EMS
05.2016 - 08.2020
Holmes Community College