Santana Dominguez
Mercedes,Texas
Summary
Experienced office manager and business owner with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Co Owner
The Smoking Oak
Mercedes, Texas
01.2015 - 12.2023
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Office Manager
State Farm
Mercedes, Texas
01.2003 - 08.2018
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Used judgment and initiative in handling confidential matters and requests.
- Assisted in recruiting, onboarding and training new employees.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Reviewed files and records to obtain information and respond to requests.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
Bachelor of Arts - History
The University of Texas Rio Grande Valley
Edinburg, TX06-2003
Skills
- Scheduling coordination
- Office management software
- Office management
- Customer relations
- Organizational skills
- Clear oral/written communication
Certification
- Property & Casualty License May 2003
- Life & Health License July 2003
Languages
Spanish
Professional
Timeline
Co Owner
The Smoking Oak
01.2015 - 12.2023
Office Manager
State Farm
01.2003 - 08.2018
- Property & Casualty License May 2003
- Life & Health License July 2003
Bachelor of Arts - History
The University of Texas Rio Grande Valley
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