Hi, I’m
Santana Prudencio Williams
Roswell,USA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. My adept communication skills facilitated meaningful interactions, contributing to a notable improvement in client satisfaction and goal attainment.
Overview
9
years of professional experience
Work History
Tobosa Developmental ServicesRoswell, USA
Direct Support Professional (DSP)
04.2024 - Current
Job overview
- Helping individuals with developmental disabilities live independently and reach their goals
- Behavioral Health Billing
- DD Waiver Billing
- Medicaid Billing
- Medication Certified
- First Aid Certified
- CPR Certified
- Defensive Driving Course
Comfort KeepersRoswell, USA
Caregiver
10.2023 - 03.2024
Job overview
- Household services
- Supportive Services
- Medicaid Billing
- CPR Certified
PrimericaRoswell, USA
Independent Life Insurance Agent
06.2020 - 10.2023
Job overview
- Work remotely
- Contact prospective clients via calls, emails, or in person
- Set zoom meetings with clients
- Attend trainings via zoom
- Keep sensitive and personal client information private
- Recruit new agents
Ambercare Home HealthRoswell, USA
PCA Personal Care Assistant
02.2023 - 06.2023
Job overview
- Complete Respite Hours with my current client
- Household Services
- Supportive Mobility
- Meal Preparation
Consumer Direct Care NetworkRoswell, USA
PCA Personal Care Assistant
06.2021 - 06.2023
Job overview
- Household Services
- Medicaid Billing
- Supportive Services
Right At HomeRoswell, USA
Stay at home mom/homemaker
12.2020 - 06.2021
Job overview
- I have chosen to home school my children, due to the pandemic and quarantine with my family during this time
Albertsons MarketRoswell, USA
Fresh Cut Clerk
03.2020 - 12.2020
Job overview
- Fulfill production demands in alignment with the production report to drive success
- Consistently conducted thorough inventory checks every day to ensure accuracy and efficiency
- Consistently applied food health and safety guidelines to maintain high standards
KFCRoswell, USA
Shift Manager
12.2019 - 03.2020
Job overview
- Manage shift by keeping team members on task, handling cash drops, making back up product, completing online orders
- Training new employees
- Process payments, run end of day process and cash handling and safe counts
- Enter Inventory data nightly from dry to cold and frozen products
MVD ExpressRoswell, USA
MVD Express Agent
04.2019 - 12.2019
Job overview
- Data entry, entering vehicle information for sales from local dealerships to register for new titles, registrations, and license plates
- Process drivers license, ID's and permits, duty includes taking the photo, verify identity, and proof of address
- Titles and registration for vehicles and trailers
- VIN agent that completed VIN inspections on vehicles with titles from out of state
COMFORT SUITESRoswell, USA
Office Manager
05.2016 - 11.2018
Job overview
- Manage staff, preparing work schedules and assigning specific duties
- Monitor the revenue activity of the hotel
- Assign duties to workers, and schedule shifts
Education
CAPITAN HIGH SCHOOLCapitan, NM
High School Diploma
05.2004
Skills
- Time management
- Communication skills
- Computer skills
- Behavioral Health Billing
- Medicaid billing
- Charting and documentation
- Disability awareness
- Verbal and written communication
- Appointment scheduling
- Record keeping
- Active listening
- Problem-solving
- Behavioral support
Additionalinformation - References
References upon request
Languages
English, Fluent
Assessments
- Customer focus & orientation, Proficient, 09/01/23
- Basic computer skills, Proficient, 09/01/23
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Direct Support Professional (DSP)
Tobosa Developmental Services
04.2024 - Current
Caregiver
Comfort Keepers
10.2023 - 03.2024
PCA Personal Care Assistant
Ambercare Home Health
02.2023 - 06.2023
PCA Personal Care Assistant
Consumer Direct Care Network
06.2021 - 06.2023
Stay at home mom/homemaker
Right At Home
12.2020 - 06.2021
Independent Life Insurance Agent
Primerica
06.2020 - 10.2023
Fresh Cut Clerk
Albertsons Market
03.2020 - 12.2020
Shift Manager
KFC
12.2019 - 03.2020
MVD Express Agent
MVD Express
04.2019 - 12.2019
Office Manager
COMFORT SUITES
05.2016 - 11.2018
CAPITAN HIGH SCHOOL
High School Diploma
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