SANTANA SPENCE CPHT
Lithia Springs,GA
Summary
A dedicated Certified Pharmacy Technician with over 10 years experience. I am a health and wellness driven individual, who is passionate about patient care and improving the well-being of others. My pharmacy experiences extend beyond community and hospital settings. I have served patients in government facilities, level 1 trauma facilities and clinics.
I have had the opportunity to work with patients of different ages and varying health degrees; including behavioral health, trauma, pediatrics, geriatrics etc.
I pride myself on my ability to instinctively put myself in patients positions, to interactively communicate and understand their concerns, so to establish trust and to leave each patient I work with feeling heard and cared for.
I take pride in making patient experience my utmost priority and I take delight when my service is impactful to the company I work for.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medication History Specialist
Wellstar Hospital
Austell, GA
07.2021 - 12.2023
- Gathered patient's medication history by interviewing patients, family members and healthcare providers.
- Generated reports and maintained an accurate database of both prescribed and OTC medications.
- Compiled medication histories into a comprehensive report for use by physicians in determining treatment plans.
- Leveraged EPIC skills to input and compile data gathered from various sources.
- Collaborated with other departments to resolve discrepancies between documented and actual medication history information.
- Conducted thorough review of medical records to ensure accuracy of medication history documentation.
- Trained new Medication History hires on department operations and medication history procedures and protocols.
Certified Pharmacy Technician
CVS Pharmacy
Kennesaw, GA
04.2019 - 02.2020
- Established and updated patient profiles, medications and insurance details.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Prepared prescription transfers to other pharmacies.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Assisted patients in understanding their medication instructions and usage directions.
- Mixed pharmaceutical preparations according to written prescriptions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
Certified Pharmacy Technician
New Papine Pharmacy
Kingston, Jamaica
12.2015 - 08.2016
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Assisted patients in understanding their medication instructions and usage directions.
- Mixed pharmaceutical preparations according to written prescriptions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted in the development of competency assessments and performance evaluations for pharmacy technicians.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted training sessions on pharmacy operations and procedures with new pharmacy technician hires.
- Participated in regular meetings with management team to discuss pharmacy operational needs.
Pharmacy Technician
Foundation for International Self-Help Development (FISH) Pharmacy
Kingston, Jamaica
09.2014 - 11.2015
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Verified prescriptions and drug labels, documents and packages.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted pharmacists in compounding sterile products.
Pharmacy Technician
University Hospital of the West Indies
Kingston, Jamaica
08.2013 - 08.2014
- Verified prescriptions and drug labels, documents and packages.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Entered prescription information into computer databases.
- Assisted in the preparation and dispensing of Specialty medications such as (HIV/AIDS/Oncology)
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Trained Medical Representative
Caremed
Kingston, Jamaica
08.2012 - 08.2013
- Pharmaceutical Sales and Pharmaceutical Product Marketing.
- Attended trade shows and conferences in order to introduce products to potential customers.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
- Established and maintained professional relationships with medical professionals to promote lucrative business opportunities.
- Researched competitors' offerings in order to create competitive advantages for company's products.
- Collaborated with marketing teams on promotional materials such as brochures and leaflets.
Cytology Lab Technician Assistant
Cornwall Regional Hospital
Montego Bay, Jamaica
06.2010 - 08.2010
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Prepared lab for daily operations by stocking materials and equipment.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
- Ordered supplies for the laboratory as needed.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Collected, labeled and stored lab samples according to laboratory specifications.
Education
Advanced Sterile Compounding Certification - Pharmacy
National Pharmacy Technician Association
NPTA01-2024
Pharmacy Technician & Pharmacy IV Certificate- Merit - Pharmacy
University of Technology West Indies
Jamaica W.I11-2016
Associate Degree - Natural Sciences
Montego Bay Community College
Jamaica W.I07-2011
High School Diploma -
Anchovy High School
Jamaica W.I07-2009
Skills
- Medical Records Management
- Dosage Calculation
- Insurance Verification
- HIPAA Compliance
- Emergency Response
- Drug Inventory Control
- Aseptic Techniques
- Team Collaboration
- Regulatory Compliance
- Insurance Billing
- Pharmaceutical Calculations
- Medication Dispensing
- Filling Prescriptions
- Stocking Medications
- Prescription Verification
- Quality Assurance and Control
- Pharmacy Operations
- Patient Interviewing
Certification
Pharmacy Technician Certification- PTCB
Advanced Sterile Compounding Certification- NPTA
Medication History Certification- PTCB
Multiple CPHT State Licensure- GA, MT, OR, CO, NH, NC
References
References available upon request.
Timeline
Medication History Specialist
Wellstar Hospital
07.2021 - 12.2023
Certified Pharmacy Technician
CVS Pharmacy
04.2019 - 02.2020
Certified Pharmacy Technician
New Papine Pharmacy
12.2015 - 08.2016
Pharmacy Technician
Foundation for International Self-Help Development (FISH) Pharmacy
09.2014 - 11.2015
Pharmacy Technician
University Hospital of the West Indies
08.2013 - 08.2014
Trained Medical Representative
Caremed
08.2012 - 08.2013
Cytology Lab Technician Assistant
Cornwall Regional Hospital
06.2010 - 08.2010
Advanced Sterile Compounding Certification - Pharmacy
National Pharmacy Technician Association
Pharmacy Technician & Pharmacy IV Certificate- Merit - Pharmacy
University of Technology West Indies
Associate Degree - Natural Sciences
Montego Bay Community College
High School Diploma -
Anchovy High School
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