Santana Trimble
Boy and Girls Club of North Alabama
Madison
11
years of professional experience
Results-oriented professional with a strong background in managing youth programs and delivering exceptional customer service. Expertise in budget management and conflict resolution to create a safe and engaging environment for teens.
Work History
Teen Center Director
1 Month- Developed and implemented engaging programs for youth to enhance social skills and self-esteem.
- Facilitated daily activities that promoted teamwork and personal growth among participants.
- Coordinated volunteer efforts, ensuring adequate support for events and activities.
- Maintained a safe and welcoming environment for all members through regular inspections.
- Handled high volume of calls, maintaining professionalism and focus under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teen Center Director
1 Year 10 Months- Assisted in managing budgets to ensure effective allocation of resources for programs.
- Strengthened relationships with local schools, businesses, and organizations to enhance community engagement opportunities for teens.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and follow up on service requests.
- Supported training of new staff on customer service protocols and tools used in operations.
- Adapted quickly to new processes and systems, ensuring seamless service transitions.
Site Coordinator
8 Years 11 Months- Coordinated daily operations of programs to ensure smooth execution and adherence to schedules.
- Developed and implemented training modules for staff, enhancing service delivery efficiency.
- Collaborated with community partners to expand program offerings and improve participant engagement.
- Monitored compliance with safety standards and policies, ensuring a secure environment for participants.
- Managed budgets for various programs, optimizing resource allocation while maintaining quality services.
Education
No Degree - Business Administration And Management
Skills
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Computer proficiency
Microsoft Excel
Payment processing
Scheduling
Follow-up skills
Timeline
Teen Center Director
Boy and Girls Club of North Alabama
06.2026 - CurrentRead More
Teen Center Director
Boys and Girls Club of Moultrie Colquitt County
08.2024 - 06.2026Read More
Site Coordinator
Moultrie YMCA
08.2015 - 07.2024Read More
Abraham Baldwin Agricultural College
No Degree from Business Administration And Management
Read More