Santanna Dickens
Saint Petersburg,US
Summary
Highly-effective Certified Human Resources Graduate. Delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in retail, distribution, insurance, banking and non- profit in the HR evolving industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operation Support Specialist
Delta Airline Company
10.2022 - Current
- Streamlined operations support processes by implementing effective organizational strategies and tools.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Participated in operations team meetings to coordinate and assign project management tasks.
Human Resources Specialist
Salvation Army
05.2023 - 03.2024
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
Recruiter
Republic National Distributing Company
05.2021 - 05.2023
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with HR leadership regarding candidate salary determinations.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Benefits Specialist
Connect Your Care
11.2019 - 03.2020
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
HR Payroll Shared Specialist
CITI Bank USA
02.2018 - 08.2018
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Employment Specialist
Macys
06.2017 - 12.2017
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Conducted employer and community organization outreach to promote employment services.
Education
Master of Science - Human Resources Management
Capella University
Minneapolis, United States03.2024
Bachelor of Science - Political Science
Florida Agricultural And Mechanical University
Tallahassee, FL12.2010
Skills
Taleo
ICIMS
Ceridian
FMLA
Worker Compensation Claims (1 year)
Intermediate Excel
Power Point, Canva, Microsoft Suite
Certification
- Diversity, Equity and inclusion Certificate- University of South Florida
- Great Learning Academy- Talent Management Certificate
- SHRM Certificates
Timeline
Human Resources Specialist
Salvation Army
05.2023 - 03.2024
Operation Support Specialist
Delta Airline Company
10.2022 - Current
Recruiter
Republic National Distributing Company
05.2021 - 05.2023
Benefits Specialist
Connect Your Care
11.2019 - 03.2020
HR Payroll Shared Specialist
CITI Bank USA
02.2018 - 08.2018
Employment Specialist
Macys
06.2017 - 12.2017
Master of Science - Human Resources Management
Capella University
Bachelor of Science - Political Science
Florida Agricultural And Mechanical University
- Diversity, Equity and inclusion Certificate- University of South Florida
- Great Learning Academy- Talent Management Certificate
- SHRM Certificates
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