Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santanna Harley

Durant

Summary

Capable Player's Club Representative experienced working in challenging environments. Excited about the opportunity to take the next career step. A dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Willing to take on any task to support team and help business succeed.

Professional retail worker with strong cash handling and customer service skills. Known for reliability, adaptability, and collaborative spirit, consistently delivering accurate and efficient transactions. Strong focus on teamwork and achieving results, ensuring seamless experience for both customers and colleagues. Skilled in maintaining confidentiality, resolving issues promptly, and operating in dynamic environments.

Experienced with managing financial transactions, ensuring accuracy and compliance. Utilizes strong customer service skills to provide seamless experience for clients. Knowledge of balancing cash drawers and resolving discrepancies efficiently.

Overview

10
10
years of professional experience

Work History

Cage Cashier

Choctaw Casino and Resorts
05.2024 - 09.2024
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.

Player's Club Representative

Choctaw Casino and Resort
08.2019 - 09.2021
  • As a Club Representative was responsible for promoting the success of the Choctaw Rewards club, by informing players of benefits, offers, and special events, and assisting players with all requests in a professional and timely manner
  • As a Club Representative had to be highly customer-focused as oftentimes the first contact with new customers and frequently dealt with regular casino customers

Call Center Representative

Choctaw Casino and Resort
03.2018 - 08.2018
  • Safeguarded customer data by observing information security policies and confidentiality guidelines
  • Delivered accurate organizational information about services, and procedures
  • Documented customer transactions, and conveyed information
  • Answered incoming calls, messages, and email communications to handle concerns
  • Met inbound customer needs while maintaining strict performance targets

Hotel Housekeeper

Choctaw Casino and Resort
08.2017 - 03.2018
  • Met room turnover demands consistently by working quickly and avoiding unnecessary delays
  • Went beyond basic surface cleaning to incorporate unseen but important areas beneath furniture into regular cleaning
  • Freshened rooms with daily turndown service and restocking of complimentary items
  • Disinfected rooms thoroughly between guests for maximum protections
  • Helped guests with information about hotel amenities and housekeeping services
  • Uphold high standards of cleanliness with strong attention to detail and diligent follow-through on assignments
  • Avoided safety hazards by correctly handling chemicals and following proper cleaning procedures
  • Contributed to long-term cleaning and sanitation goals with help on deep cleaning projects

Food Distributor

Choctaw Nation of Oklahoma
11.2016 - 01.2017
  • Maintained and developed positive business relationships with customers
  • Satisfied customers with reliable, fast service and efficient problem-solving

Photo Clerk

Walmart
07.2016 - 11.2016
  • Received Photograph orders and documented details in computer applications
  • Greeted customers and addressed photo service inquiries
  • Answered questions via telephone and in-person, detailing photograph information and procedures
  • Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees

EVS

Choctaw Casino and Resort
02.2015 - 04.2015
  • Managed hazardous material in alignment with OSHA protocols and arranged for proper remediation
  • Protected personnel by using proper PPE gear and safety procedures
  • Oversaw storage of cleaning supplies, chemicals, and disinfecting equipment
  • Contributed to consumer safety with in-depth equipment cleaning, using strong attention to detail to catch every area of possible contamination
  • Supported workers with continuous restock of workstation, restroom, and breakroom supplies
  • Labeled chemicals and cleaning supplies and used appropriately to minimize risk to fellow employees
  • Minimized trash buildup with daily attention to every receptacle
  • Maintained presentable public areas by quickly cleaning up spills

Education

General Education -

Hartshorne High School
Hartshorne, OK

Skills

  • Order documentation
  • Inbound call management
  • Complaint investigation
  • Account updates
  • Time management
  • Professionalism and courtesy
  • Data entry efficiency
  • Patience and tolerance
  • Currency counting
  • Banking procedures
  • Window service control
  • Transaction accuracy

Timeline

Cage Cashier

Choctaw Casino and Resorts
05.2024 - 09.2024

Player's Club Representative

Choctaw Casino and Resort
08.2019 - 09.2021

Call Center Representative

Choctaw Casino and Resort
03.2018 - 08.2018

Hotel Housekeeper

Choctaw Casino and Resort
08.2017 - 03.2018

Food Distributor

Choctaw Nation of Oklahoma
11.2016 - 01.2017

Photo Clerk

Walmart
07.2016 - 11.2016

EVS

Choctaw Casino and Resort
02.2015 - 04.2015

General Education -

Hartshorne High School
Santanna Harley