Summary
Overview
Work History
Education
Skills
Timeline
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Santavia Talmadge

Lansing,MI

Summary

I'm an upbeat, customer-focused Sales Associate with 4 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Abercrombie & Fitch
West Palm Beach, FL
12.2020 - 05.2021
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Retail Sales Associate

Kohl's
West Palm Beach, FL
08.2021 - 03.2022
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Greeted customers upon entering the store and provided assistance.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Packed products in accordance with specified instructions.
  • Labeled boxes, crates, and other containers accurately.
  • Wrapped items securely using appropriate packing materials.
  • Verified labels for appropriate order numbers and item specifications.

Shoe Sales Associate

DSW
West Palm Beach, FL
08.2023 - 12.2024
  • Assisted customers with finding the right size, style, and color of shoe.
  • Maintained shoe department by organizing shoes by size, color and style.
  • Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
  • Followed company policies and procedures in order to provide excellent customer service.
  • Placed special orders or called other stores to find desired items for customers.
  • Provided product knowledge to customers on different styles of shoes.
  • Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.

Gym Receptionist

Planet Fitness
West Palm Beach, FL
12.2023 - 02.2024
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Processed membership applications and payments accurately and efficiently.
  • Monitored the gym floor to ensure safety regulations were followed by patrons.
  • Managed front desk operations including scheduling appointments, answering calls.
  • Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL
05-2022

Skills

  • Loss Prevention
  • Order Processing
  • Regulatory Compliance
  • Customer Service
  • File Management
  • Cash Handling Experience
  • Call Management

Timeline

Gym Receptionist

Planet Fitness
12.2023 - 02.2024

Shoe Sales Associate

DSW
08.2023 - 12.2024

Retail Sales Associate

Kohl's
08.2021 - 03.2022

Retail Sales Associate

Abercrombie & Fitch
12.2020 - 05.2021

High School Diploma -

Palm Beach Lakes High School

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Santavia Talmadge