Santhakumar Ananthavijayan
Dallas,TX
Summary
Goal-oriented manager with proven leadership abilities and 15+ years experience in Presales ,Business relationship management ,Service delivery ,Program management, Operations management . Entrepreneurial ,autonomous and target oriented IT sales and service delivery manager .Talented in identify and capitalize on emerging market trends and revenue opportunities .
Overview
16
16
years of professional experience
Work History
Client Engagement Manager
Tata Consultancy Services
04.2023 - Current
- Established the Client relationship in mutiple customer business units for a new account in TCS Dallas area
- Enhanced client relationships by consistently delivering exceptional service and support.
- Overall it is a new relationship which moved from transition to steady state in FY 24 and with current revenue of ~6.5Mn/Yr .
- The account has a growth potential with the target set of TCV in FY 25 is Approx.20Mn
- Developed tailored solutions for diverse clientele, ensuring customer satisfaction and loyalty.
Business Development Manager -BFSI Infra Services
Tata Consultancy Services
04.2022 - 03.2023
- Lead the planning cycles that include obtaining strategic roadmaps and enhancement demand and aligning them with IT roadmap and Enterprise architecture. Work with business planning team to drive prioritization .
- Partner with Enterprise architecture to provide solutions to customer problem statement
- Worked RFPs/RFIs of contract value ranging from 5Mn to 30Mn across North america and Latin America Geography
- Build Pipeline thru Proactive Sales Initiatives
Business Development Manager -Proactive Solutions
Tata Consultancy Services
04.2020 - 03.2022
- Developed new proposals, contracts and solutions for Retail &CPG, BFSI, Manufacturing verticals
- Proposed TCS infrastructure services and digital transformation offering to customer on proactive basis
- Regular interaction with customer to understand evolving needs and pitch in Latest industry trends and
offering - Staying close to customer ,to understand evolving business needs and provide support to achieve customer objectives
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Collaborated cross-functionally with multiple Center of Excellence teams ,Client partners ,customer stakeholders to develop Business technical solutions headquarters, regional and other teams nationally to maintain consistent message and experience.
- Responsible for working on RFPs /proactive solutions with range of 5Mn-10 Mn $ in Value and won 50Mn in OBV for FY 22
Engagement Manager
Tata Consultancy Services
01.2016 - 12.2019
- Responsible to Revenue growth ,P&L management of staff augmentation deals in TCS -Walgreens relationship with annual revenue of $12.5Mn
- Created proactive proposals for long term managed services contract in Database ,Middleware ,Technology labs ,Digital workplace service and Service desk areas
- Acted as partner to Walgreens IT procurement and divisional CIOs to provide business transformation solution and Cost savings
- Managed service delivery for multiple portfolios with team working across India, Mexico and USA
- Continuously achieved revenue and GM target for 16 Quarters from FY 16 to FY 20.
- As added responsibility ,Managed Program Management team which handled contract and Financial operations for 50Mn $ Infra portfolio .
- Responsible for building opportunity pipeline, Monthly/Quarterly/Yearly planners, Quarterly Business review with customer and TCS leadership
- Responsible for TCS Vendor Relationship for Walgreens account .This is to manage multiple pass through vendors with 200 FTE during their peak.
- End to End responsibility in converting staff augmentation roles in to long term managed services proposals by moving teams to offshore /Nearshore and provided annual saving up to 5Mn$
- Through an in depth knowledge of the business unit contribute to the strategic planning of business and technology organizations ensuring business needs are transferring in to tangible technology initiatives
- Partner with Enterprise architects, Business analysts,IT solution manager to determine feasibility of incoming business requests
- Served as a point of escalation and provide clarification for business and IT partners
- Development of long term technology and operational strategy
Program Manager -TCS Walgreens Offshore Delivery
Tata Consultancy Services
10.2012 - 12.2015
- Responsible for overall Delivery, Operations, governance and success of all projects under IT operations ,Technology labs and other smaller engagements
- Takes Decision based on revenue models, P/L, and cost-to-completion projections and understands pricing model and billing procedures, Manages project budget. Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
- Ensured service delivery compliance as per contractual terms and contract change management
- Responsible to hire ,onboard team members with appropriate skills ,train them and deploy to projects
- As additional responsibility managed the resource management team for the account and onboarded 420 FTE in 6 months time for large TCS program
Business Analyst -Standard Chartered Bank
Tata Consultancy Service APAC
06.2008 - 10.2012
- Acted as Business Analyst for TCS -Standard Chartered Bank relationship for multiple projects
- Acted as PMO Manager whose responsible for the account revenue assurance,TCS contract with customer ,Gross margin ,Cost budget tracking,resource management ,invoice and collection management
Education
MBA - Finance And IT Systems
NIT Trichy
Master Of Business Administration 06.2008
Bachelor of Engineering - Computer Science And Engineering
Madras University
Chennai,Tamilnadu ,India 05.2004
Skills
- Client Relations Management
- Escalation Management
- IT Engagement Management
- Presales and solution consultant
- IT Service Delivery and Operations management
- Vendor Management ,Contract and Financial management
- Pricing and Negotiation
- Thought leadership
- Expertise in handling revenue ,cost,SLAs and KPIs
Timeline
Client Engagement Manager
Tata Consultancy Services
04.2023 - Current
Business Development Manager -BFSI Infra Services
Tata Consultancy Services
04.2022 - 03.2023
Business Development Manager -Proactive Solutions
Tata Consultancy Services
04.2020 - 03.2022
Engagement Manager
Tata Consultancy Services
01.2016 - 12.2019
Program Manager -TCS Walgreens Offshore Delivery
Tata Consultancy Services
10.2012 - 12.2015
Business Analyst -Standard Chartered Bank
Tata Consultancy Service APAC
06.2008 - 10.2012
MBA - Finance And IT Systems
NIT Trichy
Bachelor of Engineering - Computer Science And Engineering
Madras University
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