Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SANTHOSH BOPPIDI

Memphis

Summary

Over 12+ years of total IT experience including 10 years of Service Now hands on experience as Technical Lead, Developer and Administrator. Expert in design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business requirements. Successfully handled implementation of multiple modules like HAM Pro and SAM Pro. Track record of fostering collaborative environments and delivering high-quality, scalable solutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr. Technical Lead (ServiceNow)

Eteam (Client: FedEx)
11.2024 - Current


  • Led the development and execution of end-to-end testing strategies for complex projects, ensuring high-quality deliverables that met client expectations.
  • Implemented rigorous quality assurance processes through regular audits of codebase health, reducing error rates considerably over time.
  • Implemented Client Software Distribution (CSD) process to automate deployment of Software that have been packaged within Microsoft Intune and SCCM devices.
  • Created multiple SaaS integrations in SAM Pro with Microsoft, Adobe, Webex, etc., to track software subscriptions and determine license compliance.
  • Implemented multiple processes in HAM Pro like Asset Swap, Hardware Asset Disposal, Hardware Asset Refresh, Hardware Asset RMA, Inventory Stock Order and Loaner Asset, etc.
  • Created Powershell Scripts to transfer the files to other applications form ServiceNow.
  • Designed and implemented complex integrations to efficiently handle high volumes of asset data from multiple applications, ensuring optimal performance and scalability.
  • Collaborated with the ServiceNow team to lead the end-to-end implementation of HAM and SAM Pro modules.
  • Created custom indicators and breakdowns in PA to monitor and track Asset Management Processes, leading to improved overall efficiency in Asset Life Cycle.

Technical Lead (ServiceNow)

Atos Syntel (Client: FedEx)
09.2020 - 10.2024
  • Involved in Requirements gathering from Business Partners and provided possible solutions in ServiceNow through Technical Design Documentation.
  • Created Architectural Design for Asset Management process in the time of asset management migration from multiple applications to ServiceNow.
  • Designed and developed multiple Scripted REST API’s to create/update Assets in different stages of Asset Life Cycle including Procurement, Maintenance and Decommission.
  • Created custom Identification and Reconciliation Rules (IRE) to handle CI de-duplication and maintain single-source-of-truth across integrations.
  • Installed and configured ServiceNow MID Server on Windows Server.
  • Created and maintained Discovery Schedules to automate CI detection and increasing infrastructure visibility.
  • Configured IP Ranges and subnet exclusions to optimize Discovery scans and reduce unnecessary network load.
  • Created multiple Catalog Items and automated various processes with workflows and Flow Designers including using REST API's to communicate with other applications like ReverseLogix, OMEGA, etc.
  • Created Order Guides to order hardware items and triggered Procurement process by creating Purchase Orders and Transfer Orders through these requests.
  • Created multiple server-side scripts in Business Rules, Script Includes, UI Pages and UI Actions.
  • Created Client Scripts, UI Policies and UI Macros to configure form data and fields.
  • Created CSV format Export Sets using Export Definition and Export Targets to export data and created ‘Execute post-export script’ to export file to customer target host.
  • Involved in integrating CMDB with applications like SCCM, cloud-ops, etc.
  • Created File and JDBC type Data Sources including Transform Map scripts for data validations and processing the data to insert/update.
  • Developed UI Page to attach .csv file for uploading assets in ServiceNow with user role validations and automated data transfer to target tables.

ServiceNow Developer

App Soft Solutions Inc (Client: FedEx)
02.2018 - 09.2020
  • Communicated with clients for gathering the Business Requirements and done detailed analysis of the business requirements and designed the solution.
  • Created new List and Form Views as per the requirement
  • Configured UI Policies, UI Actions, Client Scripts, Business Rules and Script Includes
  • Created multiple Transform Maps and Transform Scripts to run on each unique situation like onStart, onBefore, onAfter and onComplete.
  • Created multiple Email Scripts and used in Notifications to print server-side data and to add users in email ‘Cc’.
  • Created 'Order Guide Management Tool' Custom Application to automate adding or deleting the association of catalog items with order guides.
  • Worked on Service Catalog Module and created multiple Catalog Items, Variables, Variable Sets and Workflows.
  • Automated notifications including with asset data in .csv files to dynamic users from workflows using REST API's.
  • Configured and troubleshooted Discovery and installed Mid Servers.
  • Created custom Table, Fields and configured Access Controls.
  • Created multiple Reports, Widgets and Dashboards using Performance Analytics module and also written complex scripts to display analytical data.
  • Created Record Producers for Incident and Problem Management and customized the Incident user interface with UI Actions and field values that redirects to multiple URL's.
  • Configured Inbound Email Actions and Outbound Email Notifications.

ServiceNow Developer

Apricot Technologies (Client: Shaw Industries)
08.2017 - 01.2018
  • Implementation, configuration and maintenance of ServiceNow instances.
  • Created multiple Catalog Items, Record Producers and Order Guides using workflows and sub workflows.
  • Configured Forms and List views on different tables using Client Scripts and UI Policies.
  • Created Client Scripts, Script Includes, Business Rules, UI Policies, Data Policies and UI Actions.
  • Created custom Table, Fields and configured Access Controls.
  • Created multiple Reports, Widgets and Dashboards.
  • Created Access Controls in ServiceNow to maintain the required security.
  • Configured ITSM in ServiceNow on Incident, Problem and Change modules
  • Created multiple REST and SOAP APIs to communicate with third party applications.

ServiceNow Developer

SoftBrij IT Solutions
08.2013 - 12.2015
  • Involved in creation of Functional and Technical Design Documents as per the requirements from the business team.
  • Configured Incident, Problem and Change Management as per the requirements
  • Created custom Tables, Fields, Form and List Views, Groups, Roles and ACL’s.
  • Worked on Service Catalog Module and created multiple Catalog Items, Variables, Variable Sets and Workflows.
  • Written all types of Client Scripts and Catalog Client Scripts on multiple tables and Catalog Items.
  • Created and updated multiple Business Rules, Script Includes and UI Actions
  • Created multiple Email Scripts and used in Notifications to print server-side data and to add users in email ‘Cc’.
  • Developed REST API's and JDBC Data Sources to create CI's in CMDB tables from third party applications.
  • Created File type Data Sources to update the Configuration Item records.
  • Created multiple Transform Maps to run on each unique situation like onStart, onBefore, onAfter and onComplete
  • Created Record Producers for Incident and Problem Management and customized the Incident user interface with UI Actions and field values that redirects to multiple URL's.
  • Configured Inbound Email Actions and Outbound Email Notifications.

UI Developer

Infobase Systems
06.2011 - 07.2013
  • Involved in various phases of Software Development Life Cycle of the application like Requirement gathering, Design, Analysis and Code development.
  • Extensively involved in redesigning the entire site with CSS styles for consistent look and feel across all browsers and all pages.
  • Worked on Web/User Interface development using AJAX, HTML5, XHTML, DHTML, CSS3, JavaScript.
  • Developed AJAX driven Web based application using JavaScript, AJAX, JSON, JSPs and Servlets.
  • Involved in Dynamic form generation, Auto completion of forms, and user-validation functionalities using AJAX.
  • Used JavaScript DOM manipulation and JavaScript event to generate the data on UI.
  • Used JMS for Asynchronous communication between the applications.
  • Improved outgoing quality through test and yield improvements and characterization. Also reduced costs through test time improvement.

Education

Masters - Computer Information Systems

University of Central Missouri
04.2017

Bachelor of Technology - EEE

JNTU University
05.2011

Skills

  • ServiceNow
  • JavaScript
  • AngularJS
  • MS SQL
  • Application Development
  • ITSM
  • Hardware Asset Management
  • Software Asset Management
  • CMDB
  • Performance Analytics

Certification

  • Certified System Administrator
  • Certified Application Developer
  • Certified Implementation Specialist - Hardware Asset Management
  • Certified Implementation Specialist - Software Asset Management

Timeline

Sr. Technical Lead (ServiceNow)

Eteam (Client: FedEx)
11.2024 - Current

Technical Lead (ServiceNow)

Atos Syntel (Client: FedEx)
09.2020 - 10.2024

ServiceNow Developer

App Soft Solutions Inc (Client: FedEx)
02.2018 - 09.2020

ServiceNow Developer

Apricot Technologies (Client: Shaw Industries)
08.2017 - 01.2018

ServiceNow Developer

SoftBrij IT Solutions
08.2013 - 12.2015

UI Developer

Infobase Systems
06.2011 - 07.2013

Bachelor of Technology - EEE

JNTU University

Masters - Computer Information Systems

University of Central Missouri

Similar Profiles

CREATE PROFILE