Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Santia Herrera

Kingman,AZ

Summary

Results-driven shift leader with expertise in team leadership, problem-solving, and cash handling. Successfully implemented efficiency improvements that reduced wait times and boosted customer satisfaction.

Overview

2024
2024
years of professional experience

Work History

Shift Leader

McDonald's
Williams, AZ
05.2021 - 10.2023
  • Supervised team operations to ensure smooth workflow during peak hours.
  • Trained and mentored new employees on operational standards and customer service techniques.
  • Implemented efficiency improvements, reducing wait times and enhancing customer satisfaction.
  • Conducted inventory management, ensuring stock levels met demand without excess waste.

Bell Attendant

Grand Canyon Railway Hotel & Resort
11.2020 - 03.2021
  • Greeted guests upon arrival, ensuring a warm and welcoming atmosphere.
  • Assisted guests with luggage, maintaining efficiency in service delivery.
  • Provided information on hotel amenities and local attractions to enhance guest experience.

Cashier

Family Dollar
Williams, AZ
2020 - 2021
  • Processed customer transactions efficiently using POS systems.
  • Assisted in maintaining accurate cash drawer balances daily.
  • Provided exceptional customer service to enhance shopping experience.
  • Stocked shelves and organized merchandise to improve store layout.

Shift Leader

Jack in the Box
Williams, AZ
01.2010 - 12.2016
  • Enforced health and safety protocols to maintain compliance and promote a safe work environment.
  • Collaborated with management to develop promotional strategies that increased sales volume.
  • Resolved customer complaints promptly, fostering positive experiences and repeat business.

Education

Williams High School
Williams, AZ
05-2014

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving

Languages

English

Timeline

Shift Leader

McDonald's
05.2021 - 10.2023

Bell Attendant

Grand Canyon Railway Hotel & Resort
11.2020 - 03.2021

Shift Leader

Jack in the Box
01.2010 - 12.2016

Cashier

Family Dollar
2020 - 2021

Williams High School
Santia Herrera