Santiago Bernal
Custodial Site Manager
Plainfield,NJ
Summary
Experienced Site Manager with over 15 years of experience in Custodial and Automotive Industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Extremely reliable and a team player who adapts to any situation for the best of the organization.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Site Manager
Atalian Global Services
Branchburg, NJ
12.2019 - Current
- Supervised contractor work processes and adherence to project schedule.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Created weekly and monthly reports and presentations for management team.
- Read plans and blueprints and communicated to workers.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Communicated daily with vendors to keep project fully operational.
- Facilitated change management activities for department and staff of [Number] individuals.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assumed responsibility for personnel deployed to work site.
- Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Inspected cleanliness of common areas and offices.
- Interviewed, hired and trained new workers.
- Trained managers of each department in safety protocols and procedures.
Maintenance/Detailer Manager
Autoland Toyota
Springfield Township, NJ
04.2008 - 12.2020
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Trained detail team to deliver best possible service to customers with quality work.
- Managed team of 15 personnel focused on providing expert detailing services to [Type] customers.
- Managed team of 15 personnel focused on providing expert detailing services to [Type] customers.
- Inspected finished work to verify employee compliance with detailing standards.
- Tracked income, labor and expenses via [Software] spreadsheets and generated weekly reports.
Education
High School Diploma -
Cesar Andrade Y Cordero
Ecuador 09.1996 - 06.1998
Skills
OSHA compliance
Timeline
Site Manager
Atalian Global Services
12.2019 - Current
Maintenance/Detailer Manager
Autoland Toyota
04.2008 - 12.2020
High School Diploma -
Cesar Andrade Y Cordero
09.1996 - 06.1998