Santiago Cardenas
Port St. Lucie,FL
Summary
Versatile IT Help Desk Technician with hands-on experience supporting end users, managing Active Directory environments, and resolving technical issues through Spiceworks. Skilled in troubleshooting hardware, software, and networking problems while maintaining strong communication with users. Currently pursuing CCNA certification to expand networking expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Infinite Innovation Solutions (Client: The Marvelous Associates)
01.2024 - Current
- Provided technical support to end users via Spiceworks ticketing system
- Managed Active Directory accounts, permissions, and password resets
- Troubleshot network connectivity and system issues
- Supported users remotely and in person to minimize downtime
- Installed and configured computers, printers, and peripherals
- Documented issues and solutions for improved efficiency
Education
High School Diploma - undefined
Tradition Preparatory High School
Skills
- Help Desk Operations
- Technical Support
- Active Directory
- Network Troubleshooting
- Hardware Installation
- Software Configuration
- Remote Support
- Microsoft 365
- Problem-Solving
- Customer Service
- Windows OS
- Ticketing Systems (Spiceworks)
Certification
Cisco Certified Network Associate (CCNA) – In Progress
Languages
English – Native or Bilingual
Native or Bilingual
Spanish – Native or Bilingual
Professional Working
Timeline
IT Help Desk Technician
Infinite Innovation Solutions (Client: The Marvelous Associates)
01.2024 - Current
High School Diploma - undefined
Tradition Preparatory High School