Santiago Castelan
Belle Isle,FL
Summary
Experienced with building brand recognition through direct customer interaction in retail settings. Utilizes strong communication skills and product knowledge to engage and inform customers. Track record of successfully enhancing brand visibility and customer loyalty on sales floor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
In-Store Brand Representative
Hollister Co.
04.2024 - 09.2024
- Maintained a clean, organized store environment, enhancing customer experience and promoting efficient operations.
- Coordinated seamless transitions between seasonal floor sets, ensuring minimal disruption to customers during peak shopping hours.
- Increased repeat business by developing strong relationships with customers and providing exceptional service.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Representative
Paramount Property Maintenance
05.2020 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Built stronger relations between the company and partnering companies.
- Maintained good relations with company’s customers.
Education
High School Diploma -
Foundation Academy
Winter Garden, FL05.2024
Skills
- Scheduling
- Product Knowledge
- Data Entry
- Critical Thinking
- Conflict Resolution
- Quality Control
- Spreadsheets
- Client Relations
Accomplishments
- Won the district finals for Foundation Academy Soccer Team
- Helped Foundation Academy's Spanish Club come out of debt from the year prior.
Certification
- Excel Certified
- Powerpoint Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Interests
- Volunteer Work
- Passionate about balancing physical health with mental and emotional wellness
- Watching Movies and TV Shows
- I like working with my hands and fixing things
- High-Intensity Interval Training
- Animal Care
- Music
Timeline
In-Store Brand Representative
Hollister Co.
04.2024 - 09.2024
Customer Service Representative
Paramount Property Maintenance
05.2020 - 07.2020
High School Diploma -
Foundation Academy
Similar Profiles
Molly CappsMolly Capps
Sales Associate at Hollister Co.Sales Associate at Hollister Co.
Jessica PuenteJessica Puente
Brand Representative at Hollister Co.Brand Representative at Hollister Co.
Alec KonshinAlec Konshin
Brand Representative at Hollister Co.Brand Representative at Hollister Co.
Zeheng WeiZeheng Wei
Brand Representatives at Hollister Co.Brand Representatives at Hollister Co.
Megan Johnson Judd, SRAMegan Johnson Judd, SRA
President & Senior Appraiser at Metropolis Real Estate Solutions, LLCPresident & Senior Appraiser at Metropolis Real Estate Solutions, LLC