Santiago Facundo III
Time's Person Of The Year 2006
Austin,TX
Summary
Agile and adaptable staff leader with a proven track record in operations management, technical support, and the performing arts. Skilled in training employees, optimizing processes, and delivering high-quality customer service. A forward-thinking and industrious professional with a diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Assistant II
Austin Community College (ACC)
07.2022 - Current
- Provide technology troubleshooting and support for students and staff at ACC South Austin campus.
- Maintain detailed records of inventory, support tickets, and assignments.
- Deliver clerical and IT support via phone, email, chat, and in-person interactions.
- Manage campus computer lab operations independently during AM shifts.
- Collaborate with senior leadership for cross-campus support initiatives.
Lead Front of House Manager
Paramount & Stateside Theatres (ATA)
09.2021 - Current
- Oversee all aspects of venue operations, ensuring high standards for 1,200+ guests daily.
- Maintain detailed event records, including talent and production staff requests.
- Handle sensitive situations with discretion at high-profile events (SXSW, Austin Film Festival, Moontower Comedy Festival).
- Enforce health and safety measures, including CDC protocols during the 2021 pandemic.
Resident Teaching Artist
Austin Theatre Alliance (ATA)
06.2019 - 05.2022
- Designed and implemented creative writing and inclusivity lesson plans for over 900 third-grade students annually.
- Fostered positive relationships with students, teachers, and administrators in the Austin Independent School District.
- Provided ESL students with individualized support, utilizing bilingual communication (Spanish & English).
Director, Performer, Tech Assistant
Contracted
01.2016 - Current
- Directed and produced theatre and film productions, overseeing casting, scheduling, technical execution, and creative development. Worked closely with writers, designers, and production teams to bring artistic visions to life while managing logistics and budgets.
- Coordinated set construction, lighting, and sound design, managing technical crews and inventory.
- Performed in various productions, demonstrating flexibility, adaptability, and discipline in fast-paced environments.
Education
Bachelor of Fine Arts -
St. Edwards University
Austin, TX 08.2016 - 05.2019
Associate of Science -
Lone Star College
Houston, TX 08.2012 - 12.2015
Skills
- Proficient in MS Office, iWork, G-Suite, Asana, Asset Panda
- Strong oral and written communication
- Process analysis and optimization
- Guest relations and venue management
- Hardware/Software troubleshooting (PC, Windows, Apple, Android,Linux, Raspberry Pi)
- Staff training and team leadership expertise
- Comfortable in large-group and individual instruction
- 60 WPM typing speed
Timeline
Assistant II
Austin Community College (ACC)
07.2022 - Current
Lead Front of House Manager
Paramount & Stateside Theatres (ATA)
09.2021 - Current
Resident Teaching Artist
Austin Theatre Alliance (ATA)
06.2019 - 05.2022
Bachelor of Fine Arts -
St. Edwards University
08.2016 - 05.2019
Director, Performer, Tech Assistant
Contracted
01.2016 - Current
Associate of Science -
Lone Star College
08.2012 - 12.2015
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