Santiago Galvez
Long Beach,CA
Summary
Proven Relationship Manager at Chase Bank, adept in effective communication and problem-solving, enhanced banking operations and client satisfaction. Spearheaded community outreach initiatives at Garden Grove Unified, boosting program participation significantly. Expert in bilingual communication and relationship building, achieving substantial revenue growth and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
School Community Liaison
Garden Grove Unified School District
01.2023 - Current
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Strengthened community partnerships by organizing and attending collaborative events.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
Relationship Banker
US Bank
06.2019 - 01.2021
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Relationship Manager, Banking Operations
Chase Bank
10.2008 - 04.2018
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
- Conducted thorough risk assessments for loan applications, ensuring responsible lending practices and minimizing default rates.
- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Implemented efficient banking processes to optimize operational performance and reduce errors.
Education
Bachelor of Arts - Psychology
CSULB
Long Beach, CA06.2025
Associate of Arts - Psychology
Long Beach Community College
Long Beach, CA05.2024
Skills
- Active Listening
- Effective Communication
- Relationship Building
- Community Outreach
- Bilingual
- Resource advocacy
- Time Management
- Problem-Solving
Languages
Spanish
Professional Working
Timeline
School Community Liaison
Garden Grove Unified School District
01.2023 - Current
Relationship Banker
US Bank
06.2019 - 01.2021
Relationship Manager, Banking Operations
Chase Bank
10.2008 - 04.2018
Bachelor of Arts - Psychology
CSULB
Associate of Arts - Psychology
Long Beach Community College