Santiago Hernandez
Dallas,TX
Overview
3
3
years of professional experience
Work History
Kitchen Manager
Chipotle
Dallas, United States
07.2021 - Current
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance..
- Checked and tested foods to verify quality and temperature.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill and and cleaned equipment after every shift.
Shift Leader
Chick-Fil-A
Dallas, United States
07.2020 - 12.2021
- Gathered, organized and input information into digital database.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.
Education
High School Diploma -
John Paul II High School
Dallas, TX05.2022
Skills
- Bilingual (Spanish/English)
- Work Well Under Pressure
- Data Analysis
- Extensive Technological Skills
- Cash Handling
- Account Management
Timeline
Kitchen Manager
Chipotle
07.2021 - Current
Shift Leader
Chick-Fil-A
07.2020 - 12.2021
High School Diploma -
John Paul II High School