Overview

Work History

Education

Skills

Timeline

Santiago Hernandez

Dallas,TX

Overview

3

3

years of professional experience

Work History

Kitchen Manager

Chipotle

Dallas, United States

07.2021 - Current

Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance..
Checked and tested foods to verify quality and temperature.
Monitored line processes to maintain consistency in quality, quantity and presentation.
Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
Trained kitchen staff to perform various preparation tasks under pressure.
Maintained well-organized mise en place to keep work consistent.
Oversaw grill and and cleaned equipment after every shift.

Shift Leader

Chick-Fil-A

Dallas, United States

07.2020 - 12.2021

Gathered, organized and input information into digital database.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Trained new employees and delegated daily tasks and responsibilities.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Helped customers complete purchases, locate items and join reward programs.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Took down call-in food and beverage orders from guests, quickly and accurately relaying orders to service attendants.

Education

High School Diploma -

John Paul II High School

Dallas, TX

05.2022

Skills

Bilingual (Spanish/English)
Work Well Under Pressure
Data Analysis

Extensive Technological Skills
Cash Handling
Account Management

Timeline

Kitchen Manager

Chipotle

07.2021 - Current

Shift Leader

Chick-Fil-A

07.2020 - 12.2021

High School Diploma -

John Paul II High School