Santiago Hernández
Spring Hill,FL
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Pest Control Service Manager
Davey Tree-Tampa, FL
Tampa, FL
05.2022 - 12.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created standard operating procedures for all service functions.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
Assistant District Manager
Greenhouse Environmental-Tampa, FL
Tampa, FL
03.2021 - 08.2022
- Provided leadership and direction to store managers through regular coaching sessions.
- Monitored sales performance, identified areas for improvement, and recommended strategies to increase profitability.
- Assisted in the development of district-wide policies and procedures to ensure compliance with company standards.
- Developed and implemented action plans to address underperforming store locations.
- Maintained accurate records of employee performance reviews, disciplinary actions, and training programs.
- Participated in recruitment activities such as interviewing candidates, reviewing resumes, and making hiring decisions.
- Created detailed reports summarizing sales data, inventory levels, labor costs.
- Resolved customer issues promptly while maintaining excellent service standards.
- Oversaw budgeting processes including forecasting revenue goals, cost control measures.
- Addressed any safety concerns or hazards that could potentially affect customers or employees.
- Collaborated closely with regional staff members on projects related to district operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
Pest Control Technician
Global Pest Control-Weeki Wachee, FL
Weeki Wachee, FL
08.2020 - 03.2021
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Cleaned up contaminated areas by removing dead insects, droppings and nesting materials from the treated area.
- Installed traps around buildings to capture rodents and other animals that may be causing damage or health hazards.
- Identified potential entry points for pests and sealed them off with caulking or other materials.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Researched new developments in the field of pest control technology in order to provide more efficient services.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Applied pesticides and other control strategies to manage pests.
- Adhered to safety procedures when applying pesticides to reduce exposure to people and animals.
- Maintained knowledge and adhered to state rules and regulations.
- Identified infestations and isolated sources with physical inspections of premises.
Pest Control Technician/Landscaping Crew Leader
Safari landscape and horticultural services-Odessa, FL
Odessa, FL
06.2016 - 08.2019
- Perform pest control maintenance as scheduled for the season.
- Apply any chemicals needed to comply with said maintenance.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Utilized Integrated Pest Management (IPM) strategies to minimize the environmental impact of pest control measures.
- Removed weeds by spraying with chemical treatments.
- Posted warning signs and notices prior to fumigating or chemically treating areas.
- Maintained accurate records of time worked by crew members.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Education
High school diploma -
Springstead highschool
FL06.2016
Skills
- Performance Evaluations
- Employee Training and Development
- Goal Setting
- Estimating and Quoting
- Customer Service
- Culture development
- Conflict Resolution
- Service Documentation
- Budget Control
- FLUENT IN SPANISH
- Proficient in Microsoft excel
- Inventory Management
- Workplace Safety
- Time Management
- Task Delegation
- Problem-Solving
- Goal-Oriented
- Coaching and mentorship
- Quality Control
- Continuous Improvement
- Risk Management
- Staff Motivation
Languages
Spanish, Expert
Additionalinformation - References
- Daniel Carlton, Former manager, 813-403-4904
- Jason Magill, Former worker, 352-606-1552
- Kevin Antonsanti, Former workmate, 352-777-1224
Personal Information
Relocation: Anywhere
Languages
Spanish
Professional
References
References available upon request.
Timeline
Pest Control Service Manager
Davey Tree-Tampa, FL
05.2022 - 12.2023
Assistant District Manager
Greenhouse Environmental-Tampa, FL
03.2021 - 08.2022
Pest Control Technician
Global Pest Control-Weeki Wachee, FL
08.2020 - 03.2021
Pest Control Technician/Landscaping Crew Leader
Safari landscape and horticultural services-Odessa, FL
06.2016 - 08.2019
High school diploma -
Springstead highschool
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