Santiago Hernandez
Payette,ID
Summary
Efficient Office Specialist with experience in diverse administrative roles. Strengths include exceptional organizational skills, multitasking, and maintaining confidentiality. Demonstrated ability to streamline office operations for improved productivity and efficiency. Have made significant contributions in previous roles by implementing effective document management systems and enhancing team collaboration practices.
Overview
13
13
years of professional experience
Work History
Merchandiser
PepsiCo
Nampa, ID
01.2025 - Current
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Delivery Driver
UPS
Payette, ID
10.2024 - 01.2025
- Deliver packages to customers doorsteps and business offices.
- Completed on-time deliveries by choosing best and most accurate routes.
- Improve customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and use GPS technology to make deliveries.
- Inspected vehicle and maintained gas, oil and water levels.
Technical Support Representative
Viapath Technologies
Fruitland, ID
01.2023 - 08.2024
- Delivered technical support to customers through phone, email, and chat.
- Diagnosed and resolved software-related inquiries, efficiently addressed escalated customer service issues
- Guided customers through step-by-step solutions in a clear and concise manner.
- Conducted remote diagnostics to identify and solve technical problems.
Supervisor
GTL
Fruitland, ID
05.2016 - 12.2022
- Conducted individual performance evaluations,
- Ensure call center performance goals were met, conduct interviews for potential new representatives,
- Make critical decisions while preserving business integrity.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Lead in Training (LIT)
Telmate
Ontario, OR
04.2013 - 05.2016
- Identified and reinforced positive interpersonal skills with teammates.
- encouraged teamwork, communicated business expectations, audited
- trained customer service representatives, provided feedback, monitored quality standards, and assisted with escalated calls.
Customer Service Representative
Telmate
Ontario, OR
06.2012 - 04.2013
- Provided excellent customer service via telephone,
- promoted daily sales, identified customer needs, logged notes accurately, took credit card orders, maintained professionalism, strived for one-call resolution, and demonstrated best judgment in adjustments and credits.
- Developed positive relationships with customers through friendly interactions.
Education
Associates Degree -
TVCC
Ontario, OR05.2012
High School Diploma -
Payette High School
Payette, ID05.2010
Skills
- Over 10 years of Customer Service
- Bilingual in Spanish and English
- Self-Driven and Collaborative
- Handles Change with Ease
- Receptive to Constructive Feedback
- Handles Multiple Tasks Simultaneously
- Process improvement techniques
- Problem-solving capacity
Timeline
Merchandiser
PepsiCo
01.2025 - Current
Delivery Driver
UPS
10.2024 - 01.2025
Technical Support Representative
Viapath Technologies
01.2023 - 08.2024
Supervisor
GTL
05.2016 - 12.2022
Lead in Training (LIT)
Telmate
04.2013 - 05.2016
Customer Service Representative
Telmate
06.2012 - 04.2013
Associates Degree -
TVCC
High School Diploma -
Payette High School