SANTIAGO MARTINEZ
Tamarac
Summary
Dynamic retail leader with extensive experience at Dolce & Gabbana, excelling in strategic business planning and client engagement. Proven track record in driving sales optimization and enhancing customer experiences. Skilled in KPI monitoring and team leadership, fostering a culture of excellence and accountability to achieve operational success
Overview
11
11
years of professional experience
Work History
Store Manager
Dolce & Gabbana
Sawgrass Mills
01.2023 - Current
- Responsible for all commercial, operational and leadership functions of the highest-volume Dolce & Gabbana outlet in North America.
- Lead store operations in alignment with HQ and corporate strategies across FoH and BoH.
- Monitor KPIs, budgets, forecasts and operational metrics.
- Drive excellence in client experience through luxury service standards.
- Implement CRM strategy to develop long-term client relationships.
- Oversee staffing, recruitment, training, scheduling and professional development.
- Support and directed logistics and merchandise flow for six Dolce & Gabbana outlet openings.
- Trained Store Managers and retail teams during store launch phases.
Assistant Store Manager
Dolce & Gabbana
Sawgrass Mills
10.2017 - 12.2022
- Supported operational management of a high-volume luxury outlet, strengthening performance, leadership and client engagement.
- Supervised daily operations and KPI performance analysis.
- Conducted structured coaching and development plans.
- Ensured compliance with brand standards and procedures.
- Assisted in inventory control and shrink reduction strategies.
- Acted as MOD and supported daily floor leadership.
Sales Manager
Armani Outlet
Sawgrass Mills
10.2014 - 10.2017
- Drove sales initiatives to enhance client experience and increase revenue growth.
- Strengthened sales performance through targeted coaching and accountability measures.
- Executed merchandising strategies aligned with brand standards to optimize product visibility.
- Recruited and trained staff to boost overall store productivity.
- Delivered exceptional customer experiences, resulting in increased repeat business.
Education
Bachelor of Arts - Communication Studies
Florida Atlantic University
Boca Raton, FLAssociate of Arts - Communications
Broward College
Davie, FLSkills
- Strategic business planning
- Customer service
- CRM & clienteling strategy
- Sales optimization
- Store merchandising
- Team leadership
- Employee relations
- Staff management
- Training & development
- Operations oversight
- Inventory control
- Networking & collaboration
Timeline
Store Manager
Dolce & Gabbana
01.2023 - Current
Assistant Store Manager
Dolce & Gabbana
10.2017 - 12.2022
Sales Manager
Armani Outlet
10.2014 - 10.2017
Bachelor of Arts - Communication Studies
Florida Atlantic University
Associate of Arts - Communications
Broward College