Santiago Ojeda
Norwalk,CT
Summary
Developed skills in fast-paced retail and food environment, excelling in areas such as inventory management and customer hospitality. demonstrated ability to analyze market trends and consumer preferences to optimize product placement and drive sales. Seeking to transition into a new field, leveraging strong analytical and organizational skills.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Wine Merchandiser
Stew Leonard's
Norwalk, CT
01.2026 - Current
- Received and stocked wine, beer, and spirits, maintaining organized shelves to enhance customer experience.
- Engaged with customers to identify their needs, leveraging product knowledge to upsell wines and drive sales.
- Fulfilled online orders accurately, delivered merchandise to clients, and processed transactions to ensure smooth customer service.
Ice Cream Server/Cashier
Stew Leonard's
Norwalk, CT
07.2024 - 01.2026
- Greeted every guest with warmth and friendliness, consistently delivering exceptional customer service to enhance guest satisfaction.
- Engaged with customers to create memorable experiences, leading to positive feedback and increased repeat visits.
- Prepared cones, cups, sundaes, milkshakes, and specialty desserts to perfection, maintaining high standards for quality and presentation.
- Followed portion control, presentation standards, and food safety protocols, ensuring compliance and minimizing waste.
- Provided menu knowledge, offered recommendations, and upsold add-ons and specials to increase average transaction value.
- Represented the brand with enthusiasm, positivity, and professionalism, contributing to a welcoming and energetic environment.
- Restocked supplies and cleaned work areas, ensuring a tidy and efficient workspace.
- Processed cash, card, and mobile payments accurately and efficiently, enhancing transaction speed and customer satisfaction.
- Handled refunds, tips, and receipts meticulously, ensuring financial accuracy and fostering customer trust.
Education
12th Grade Education -
Brien Mcmahon High School
Norwalk, CT09-2026
Skills
- Product merchandising
- Upselling
- Customer service
- Customer relations
- Food safety/service
- Inventory management
- Serving
- Teamwork
- Problem solving
- Hospitality
- Customer communication
- Communication
Accomplishments
Achieved the sale of a $299 bottle of wine
Certification
Driver's License
Languages
Spanish - Expert
English
Timeline
Wine Merchandiser
Stew Leonard's
01.2026 - Current
Ice Cream Server/Cashier
Stew Leonard's
07.2024 - 01.2026
12th Grade Education -
Brien Mcmahon High School
Personal Information
Work Permit: Authorized to work in the US for any employer