Santiago Raimondi Franco
Ossining,NY
Summary
Proven in enhancing customer satisfaction, I leveraged problem-solving and communication skills at Alorica to resolve complex issues, achieving efficient call handling. Expert in data entry and customer support, I consistently maintained professionalism, significantly improving client relations and operational efficiency without exceeding a 55-word limit. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Alorica
Aguada Park, Montevideo, Uruguay
01.2024 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
7-eleven
Ossining, NY
10.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeping Cleaner
Cedar Manor Nursing & Rehabilitation
Ossining, NY
10.2018 - 12.2019
Disinfect Rooms And Patients/Staff Bathrooms. Change The Garbage Bags With Appropriate Cleanng Gloves. Bring Up Linen For The Patients/Residents Rooms For Your Assigned WIng/Section Of The Nursing Home And Rehabilitation Center..
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
Gas Station Attendant
Shell Gas Station
Ossining, NY
12.2015 - 12.2018
This Was My First Job And Was Always At Least 15-25 Minutes Early Upon Starting My Shift. I Started Working For This Family Owned Shell Gas Station AT The Age Of Fourteen And Worked Saturdays And Sundays From 2pm-10pm. I Was In Charge Of Closing The Business Down, Which Consisted Of Printing A Summary Report And Made Sure To Check The Number Were All In Line With Each Other Including Lottery Sales.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Education
High School Diploma -
Ossining High School
Ossining, NY06.2017
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
Listening To Music and Writing Poems.
On My Downtime I like to listen to music and write poems, Its a fairly new hobby I got into and since I'm Bilingual I Also Write In Spanish. In All Honesty I Find It Easier For Me To Write Poems In Spanish Taking In mind I Am Hispanic And Embrace My Ethnicity And Culture.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
Alorica
01.2024 - 05.2024
Cashier
7-eleven
10.2018 - 12.2019
Housekeeping Cleaner
Cedar Manor Nursing & Rehabilitation
10.2018 - 12.2019
Gas Station Attendant
Shell Gas Station
12.2015 - 12.2018
High School Diploma -
Ossining High School