Santiago Ramirez Gonzalez
Frisco,TX
Summary
Proven team player with a strong work ethic, honed at Chick-fil-A, where I elevated guest satisfaction through exceptional customer service and fluent Spanish communication. Skilled in training peers, I thrive in high-pressure environments, consistently delivering attentive service that enhances dining experiences. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
Frisco, TX
10.2022 - 09.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Education
High School Diploma -
Memorial High School, Frisco, TX, US
Frisco, TX05.2026
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- Phone Etiquette
- Foreign language skills/ speak spanish
- Customer Service
- Training and mentoring
Timeline
Front of House Employee
Chick-fil-A
10.2022 - 09.2023
High School Diploma -
Memorial High School, Frisco, TX, US