Santiago Ruiz
Fort Lauderdale
Summary
Passionate about helping others and delivering exceptional client experience, I have stablish myself as a top-performing Associate Relationship banker in South Florida through a strong commitment to service, relationship building, and results.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Committed to furthering my professional development at Jp Morgan Chase, where I look forward to embracing new challenges, learning everyday and contributing to the firm´s continued success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Relationship Banker/MOD
JPMorgan Chase
06.2025 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention, with strong results as a top performer in South Florida.
- Expanded client base through effective networking and referral generation to Chase partners, leading to increased business opportunities.
- Achieved excellent customer satisfaction ratings (OSAT) by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Associate banker-ME
JP Morgan Chase
02.2024 - 06.2025
- Learned and followed all bank policies and procedures in financial transactions, resulting in fewer mistakes and improved customer service.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Provided extraordinary customer service, recognized by helping multiple branches to increase YoY (OSAT) of customer experience.
Entrepreneur
Online Sky
05.2022 - 12.2023
- Launched an e-Commerce startup by researching market opportunities, creating a business plan, and securing funding. Revenue in 6 months of $300k.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Led a team of professionals across Europe and South America, fostering a culture of creativity, collaboration, and performance excellence.
Customer Success & Growth manager
KONVEX
05.2021 - 05.2022
- Implemented data-driven decision-making processes to drive operational efficiencies across departments in a start-up of 15+ employees.
- Improved customer retention rates by analyzing key performance indicators and optimizing user experience, achieving more than 250k transactions through the platform in just 8 months.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Sales Manager and Partner
Family business
08.2019 - 05.2021
- Helped and directed sales strategies to enhance customer engagement and satisfaction, achieving annual sales of $200k in women's underwear.
- Negotiated contracts with vendors and suppliers in South America, ensuring the best pricing and terms for company profitability.
- Implemented effective inventory management systems to streamline product availability, implementing technology and Kaizen best practices over the line of production.
Education
Bachelor's Degree in Business Administration -
Pontificia Universidad Javeriana
Colombia03-2019
Skills
- Business development
- Teamwork and collaboration
- Active listening
- Relationship building
- Team leadership
- Adaptability and flexibility
Certification
McKinsey Forward program
Languages
Spanish
English
Timeline
Associate Relationship Banker/MOD
JPMorgan Chase
06.2025 - Current
Associate banker-ME
JP Morgan Chase
02.2024 - 06.2025
Entrepreneur
Online Sky
05.2022 - 12.2023
Customer Success & Growth manager
KONVEX
05.2021 - 05.2022
Sales Manager and Partner
Family business
08.2019 - 05.2021
Bachelor's Degree in Business Administration -
Pontificia Universidad Javeriana