Santiago Vargas
Staten Island,NY
Summary
Versatile professional skilled in coordinating food service operations and guiding customers through health insurance options. Combines strong communication skills with a detail-oriented approach to enhance service efficiency and meet varied client needs. Dedicated to professional growth and delivering exceptional results.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Food Runner
The Stone House
Staten Island, NY
07.2025 - Current
- Coordinated food delivery to tables, ensuring timely and accurate order fulfillment, contributing to enhanced guest satisfaction.
- Delivered exceptional customer service, fostering positive dining experiences and encouraging repeat visits.
- Managed food and beverage orders with attention to detail, contributing to smooth service flow.
- Read and interpreted order instructions to accommodate dietary restrictions and preferences.
- Maintained organized dining areas and service stations for optimal efficiency.
- Processed transactions accurately using point-of-sale system for seamless operations.
- Executed opening and closing duties, optimizing dining area setup and supply restocking for improved operational efficiency.
Food Runner
Blue Pearl
Staten Island, United States
02.2024 - 07.2025
- Delivered food to tables with precision, ensuring accuracy of orders and adherence to dietary requests, including allergies and preparation preferences.
- In charge of bringing the food to the tables knowing the number of every table and knowing the positions of the tables to make sure every dish was delivered to every single guest with precision, reading the orders instructions on the tickets coming from the tables to make sure every dish was prepared to satisfy the guest's needs and requests, allergies,temperature, dressings, toppings, protein selection, ETC.
- Coordinated with kitchen staff to streamline order preparation and delivery process.
- Assisted servers in maintaining cleanliness and organization of dining area, contributing to overall guest satisfaction.
Server
Outback Steakhouse
Staten Island, United States
07.2023 - 02.2024
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and drink orders accurately, enhancing service delivery quality.
- Coordinated food and drink orders with kitchen staff, ensuring timely service during peak hours.
- Assisted guests with menu selections and special requests, improving overall dining experience.
Customer Service representative
United Healthcare
Staten Island, United States
02.2022 - 07.2023
- Guided customers through health insurance policy, discussing pros and cons of each plan to align with customers' needs and inquiries, addressing every question about UHC policy (benefits, available doctors, medical procedure fees, co-payments, covered procedures).
- Assisted customers in understanding healthcare plans by answering their specific questions and providing detailed information. with inquiries regarding healthcare plans and services.
- Resolved customer complaints using effective communication and problem-solving skills, enhancing customer satisfaction.
- Delivered accurate information on insurance coverage and claims processes, facilitating informed decision-making for customers.
Education
Bachelor of Science - Medicine and Surgery
Universidad El Bosque
Bogota, Colombia08-2026
High School Diploma -
Antonio Narino
Bogota, ColombiaSkills
- Order accuracy
- Attention to detail
- Customer service
- Menu knowledge
- Dining coordination
- Guest support
- Order processing
- Team collaboration
- Guest support
- Critical thinking
- Dining etiquette
- Guest advocacy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Food Runner
The Stone House
07.2025 - Current
Food Runner
Blue Pearl
02.2024 - 07.2025
Server
Outback Steakhouse
07.2023 - 02.2024
Customer Service representative
United Healthcare
02.2022 - 07.2023
High School Diploma -
Antonio Narino
Bachelor of Science - Medicine and Surgery
Universidad El Bosque