Santiago Vengoechea Ulloque
Barranquilla
Summary
Smart student studying in academic discipline and looking for related experience. Willing to listen, learn, and excited to contribute in real-world environment to help find practical, actionable solutions for current needs. Dynamic Retention Specialist at Miami Dade College with a proven track record in enhancing student loyalty through personalized communication and effective teamwork. Skilled in Microsoft Excel for data analysis and adapt at building strong relationships, I excel in resolving issues and fostering community engagement among diverse student populations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retention Specialist
Miami Dade College
Miami
05.2023 - 05.2025
- Participated in multiple campus events, provided assistance to disabled students, and developed effective teamwork.
- Resolved escalated issues from students promptly.
- Created personalized communication plans for key accounts based on individual needs and preferences.
- Assisted in the development of strategies aimed at improving long-term student loyalty.
- Managed challenging behaviors through positive reinforcement techniques.
- Provided emotional support to individuals with physical or mental disabilities.
- Organized job fairs to increase awareness of open positions within the company or organization.
- Participated in career events such as college fairs or industry conferences to generate interest in available jobs.
- Monitored student feedback regarding Orientation programming initiatives.
- Developed relationships with current students to ensure they were informed of upcoming events and activities on campus.
- Planned social activities that promoted community building among new students.
- Organized events for admitted students to meet faculty members from their departments.
- Created documents and presentations using Microsoft Office Suite.
- Utilized Microsoft Office Suite to generate documents and spreadsheets.
- Generated detailed reports based on collected data sets using Microsoft Excel.
Customer Service Representative
Quantica BPO
Barranquilla
09.2022 - 12.2022
- Demonstrated exceptional customer service skills by maintaining patience in challenging situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
Education
Associates in Arts - Economics
Miami Dade College
Miami, FL05.2025
High school -
Enlightium Academy
Spokane, WA01.2022
Lyndon B Johnson School
Barranquilla, CO01.2019
International Berckley School
Barranquilla, CO01.2018
Skills
- Microsoft Office - Word
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- English as a second language - C1 level
- Teamwork
- Communication skills
- Building strong relationships
- Creativity and innovation
- Ability to recover from setbacks
- Leadership and self-management
- Critical thinking
Affiliations
- Community service helping elders, creates activities, feeds them, and gives speeches. I also donated to charities, giving out food, clothes, and money to homeless people.
- Wolfson FC – Soccer club created for students at Miami Dade College at Wolfson Campus who wish to participate in activities and games of this sport. Since September 2023.
- Member of CSO Wolfson, assisting meetings as president of our club, discussing how to make the Wolfson Campus a better place for student success.
Certification
- Bloomberg Market Concepts: Trade and macroeconomics certificate learning about the stock market, money management and investments.
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Retention Specialist
Miami Dade College
05.2023 - 05.2025
Customer Service Representative
Quantica BPO
09.2022 - 12.2022
Associates in Arts - Economics
Miami Dade College
High school -
Enlightium Academy
Lyndon B Johnson School
International Berckley School
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