Santiago Zapata Monsalve
Hershey,PA
Summary
Adaptable with a strong background in team collaboration and problem-solving. Skilled in customer service and project management, contributing to successful emergency response initiatives and community education programs.
Overview
5
5
years of professional experience
Work History
Firefighter
Vigilant Hose Company #1
Shippensburg, Pennsylvania
11.2025 - Current
- Operated firefighting equipment and tools during emergency situations.
- Responded to emergency calls for fire suppression and rescue operations.
- Conducted fire prevention inspections in residential and commercial properties.
- Participated in training drills to enhance firefighting techniques and teamwork.
- Educated the community on fire safety practices and prevention methods.
- Collaborated with team members to execute effective emergency response strategies.
Cook
Red Robin
Hershey, Pennsylvania
01.2024 - 06.2025
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations and cooking areas.
- Monitored food quality, ensuring freshness and proper presentation before serving.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
Varsity Football Captain
Hershey High School
Hershey, Pennsylvania
08.2022 - 11.2024
Food and Beverage Assistant Manager
Hershey Entertainment & Resorts
Hershey, Pennsylvania
04.2021 - 01.2023
- Assisted in managing daily food and beverage operations at a premier resort.
- Trained staff on service standards and operational procedures for guest satisfaction.
- Resolved guest inquiries and concerns promptly to maintain a positive dining experience.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Science - Software Engineering
Shippensburg University of Pennsylvania
Shippensburg, PA05-2029
High School Diploma -
Hershey High School
Hershey, PA06-2025
Skills
- Software development
- Problem solving
- Team collaboration
- Customer service
- Project management
- Equipment maintenance
- Time management
- Public speaking
- Fire suppression tactics
- Staff training
Timeline
Firefighter
Vigilant Hose Company #1
11.2025 - Current
Cook
Red Robin
01.2024 - 06.2025
Varsity Football Captain
Hershey High School
08.2022 - 11.2024
Food and Beverage Assistant Manager
Hershey Entertainment & Resorts
04.2021 - 01.2023
Bachelor of Science - Software Engineering
Shippensburg University of Pennsylvania
High School Diploma -
Hershey High School