Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Additional Information
Timeline
Generic

Katherine Smith

Summary

Dynamic Account Manager with progressive experience developing business market strategies, directing new sales initiatives and leading growth to meet and exceed sales targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Firefighter

Advance EMT
04.2021 - Current
  • Rescuer trained in firefighting techniques
  • Respond and transport from medical illnesses for medical and trauma
  • Use EHR system
  • Specifically ESO to write clinical reports for patient care
  • Perform BLS/ALS emergencies, administration of drugs, assists paramedics with EKGs, IV therapy and venipuncture, applies bandages, wraps, bone immobilization, respiratory therapies
  • Perform life saving trauma and medical emergencies
  • Use teamwork to quickly and efficiently respond to vital, emergent situations
  • Responsible for station duties including stocking, cleaning, and repair
  • Responsible for restocking ambulance and maintenance
  • Operated hoses, pumps, ladders and other firefighting equipment.
  • Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.
  • Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
  • Completed training to stay in peak physical fitness and handle challenging tasks.

Account Manager/Sales Manager

InStat Sport
10.2021 - 05.2022
  • Sold and managed the InStat basketball platform, specifically in women's basketball, primarily through email, phone calls, LinkedIn, Zoom, conferences, and in person meetings
  • Used Sellers CRM system to track and manage accounts
  • Attended conferences and meetings to promote InStat and educate coaches on your platform
  • Created and developed relationships with top level coaches from high school to WNBA
  • Resolve technical issues with software development team for end users
  • Handled highest volume account in Midwest territory, generating more than $50,000 in revenue.
  • Contacted 300+ of new and existing customers to discuss new products and services.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

CrossFit Trainer

Crossfit HSE
05.2020 - 10.2021
  • Observed individuals and inform them of corrective measures necessary for skill improvement
  • Instructed individuals in maintaining exertion levels to maximize benefits from exercise routines
  • Evaluated individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements
  • Administered emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured persons to physicians
  • Provided Individuals with information and resources regarding nutrition, weight control, and lifestyle issues
  • Set goals for each member, Athlete Check In's
  • Client Retention, weekly follow ups with members that have been 7-10 days absent
  • Used Gym Lead Machine for communication to new members and No Sweat Intro's
  • Created Burn Member Programming
  • Processed retail purchases in Zen-Planner as they come in
  • Organized retail, ordered inventory
  • Checked gym email morning, afternoon, and evening for incoming messages from members
  • Stocked office and cleaning supplies
  • Updated members payment info, process cancellation requests, and membership changes
  • Communicated and created upcoming events, class cancellations, and programs through weekly emails and Facebook posts
  • Monitored Coaching Staff and Scheduling
  • Monitored billing and memberships
  • Implemented new and creative exercise routines to keep participants motivated.

Account Manager/Sales Representative

Kettlebell Kitchen
09.2018 - 10.2019
  • Maintained and fostered good business relationships with current affiliates
  • Managed 70+ accounts for the Indiana, Southern Ohio, Northern Kentucky area
  • Averaged 80 new customers per month through demo's, marketing, and engagement with 70+ accounts
  • Constantly monitored KPIs
  • Top Account Manager for matured accounts in 2nd quarter
  • Increased revenue from previous year by 33%
  • Fix and correct any delivery mishaps when available to do so
  • Onboard new trainers/employees and owners if there is an ownership transition
  • Interviewed and acquired 6+ Brand Champions in the territory to help market the brand and push sales
  • Managed Brand Champion activities and monitor effectiveness including deactivating poor performing champions and onboarding new champions
  • Monitor health/strength of the market including competition, new fads and trends, and all health and wellness events held in territory
  • Utilize CRM (Salesforce) database to record weekly activities, run data analysis, and forward planning
  • Regular communication with sales and account team, nutrition team and Director of Sales
  • Relay Kettlebell Kitchen messaging to multiple consumer segments and personas
  • Reinforce the brand ethos through partner workouts to better engage consumers.
  • Contributed to team objectives in fast-paced environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales Representative

Next Level Graphics, LLC
05.2017 - 05.2018
  • Successfully manage large territory selling banners, signs and other marketing strategies to areabusiness owners
  • Consistently place in the top 10% of reps within the company
  • Skilled in managing large scale projects and overseeing installation
  • Experienced using QuickBooks/Excel

Firefighter-Emergency Medical Technician

Birmingham Fire and Rescue
11.2015 - 05.2018
  • Rescuer trained in firefighting techniques
  • Respond and transport from medical illnesses to trauma
  • Use teamwork to quickly and efficiently respond to vital, emergent situations
  • Received recognition by Fire Chief for a rescue with fellow crew members during a house fire
  • Achieved the top performer and certificate in Physical Fitness through Fire Recruit Academy

Sales & Marketing Representative

WODLIFE
01.2014 - 11.2016
  • Attended and scheduled events in order to promote WODLIFE through apparel sales
  • Maintained client/account relationships
  • Managed marketing through Facebook, Twitter, and Instagram
  • Consistently achieved quarter over quarter sales growth

Medical Sales & Service Representative

J & S and Associates
11.2011 - 01.2014
  • Effectively sold biological medical devices such as platelet rich plasma, allograft, and bone matrices
  • Served as a technician in many different operating cases such as spinal fusions, ACL repairs, soft tissue repairs, and injections
  • Maintained account & client relationships by being a resource to physicians up to date with clinical studies and applications of our products through meetings, dinners, etc.
  • Prepared and delivered product presentations and answered questions about Biomet Biologics to increase sales.
  • Scheduled, updated and maintained product preparations and customer education
  • Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.

Education

Bachelor's - Biology

University of Alabama

Bachelor's - Biology

Coastal Carolina University
Conway, SC

Skills

  • Sales
  • Customer Service
  • Microsoft Word
  • Microsoft Office
  • Powerpoint
  • Retail sales
  • Excel
  • Sales Experience
  • Account Management
  • Group Fitness
  • CRM Software
  • Sports Coaching
  • EMT Experience
  • Personal Training
  • CrossFit
  • Management
  • Salesforce
  • Experience Administering Injections
  • Fundraising
  • Program Design
  • Event Planning
  • Anatomy knowledge
  • Physiology knowledge
  • First aid
  • Gymnastics
  • Sales management
  • Medical sales
  • Medical terminology
  • Patient care
  • Medical office experience
  • Program development
  • Marketing
  • Triage
  • Leadership
  • Medical Records
  • CPT Coding
  • Vital Signs
  • Venipuncture
  • Certifications and Licenses
  • Assessments
  • Customer focus & orientation — Expert
  • October 2021
  • Responding to customer situations with sensitivity
  • Full results: Expert
  • Work style: Conscientiousness — Highly Proficient
  • Tendency to be well-organized, rule-abiding, and hard-working
  • Full results: Highly Proficient
  • Customer service — Proficient
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Sales skills — Proficient
  • January 2023
  • Influencing and negotiating with customers
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Profit and Revenue-Generating Strategies
  • Product Knowledge
  • Proposal Writing
  • Quote Activities

Certification


  • Licensed Advanced Emergency Medical Technician, February 2023-March 2025
  • February 2023 to February 2025, American Heart Association CPR Certified
  • Firefighter I and II, Alabama Fire College, Present

Affiliations

Firefighter IPresentFirefighter IIPresentAmerican Heart Association AED CertificationFebruary 2023 to February 2025American Heart Association First Aid CertificationFebruary 2023 to February 2025

Additional Information

  • Authorized to work in the US for any employer
  • Looking for remote/hybrid

Timeline

Account Manager/Sales Manager

InStat Sport
10.2021 - 05.2022

Firefighter

Advance EMT
04.2021 - Current

CrossFit Trainer

Crossfit HSE
05.2020 - 10.2021

Account Manager/Sales Representative

Kettlebell Kitchen
09.2018 - 10.2019

Sales Representative

Next Level Graphics, LLC
05.2017 - 05.2018

Firefighter-Emergency Medical Technician

Birmingham Fire and Rescue
11.2015 - 05.2018

Sales & Marketing Representative

WODLIFE
01.2014 - 11.2016

Medical Sales & Service Representative

J & S and Associates
11.2011 - 01.2014

Bachelor's - Biology

University of Alabama

Bachelor's - Biology

Coastal Carolina University
Katherine Smith