Dynamic Account Manager with progressive experience developing business market strategies, directing new sales initiatives and leading growth to meet and exceed sales targets.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Firefighter
Advance EMT
04.2021 - Current
Rescuer trained in firefighting techniques
Respond and transport from medical illnesses for medical and trauma
Use EHR system
Specifically ESO to write clinical reports for patient care
Perform BLS/ALS emergencies, administration of drugs, assists paramedics with EKGs, IV therapy and venipuncture, applies bandages, wraps, bone immobilization, respiratory therapies
Perform life saving trauma and medical emergencies
Use teamwork to quickly and efficiently respond to vital, emergent situations
Responsible for station duties including stocking, cleaning, and repair
Responsible for restocking ambulance and maintenance
Operated hoses, pumps, ladders and other firefighting equipment.
Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
Collaborated with other emergency responders on scene to establish adequate fire suppression.
Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Completed training to stay in peak physical fitness and handle challenging tasks.
Account Manager/Sales Manager
InStat Sport
10.2021 - 05.2022
Sold and managed the InStat basketball platform, specifically in women's basketball, primarily through email, phone calls, LinkedIn, Zoom, conferences, and in person meetings
Used Sellers CRM system to track and manage accounts
Attended conferences and meetings to promote InStat and educate coaches on your platform
Created and developed relationships with top level coaches from high school to WNBA
Resolve technical issues with software development team for end users
Handled highest volume account in Midwest territory, generating more than $50,000 in revenue.
Contacted 300+ of new and existing customers to discuss new products and services.
Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
CrossFit Trainer
Crossfit HSE
05.2020 - 10.2021
Observed individuals and inform them of corrective measures necessary for skill improvement
Instructed individuals in maintaining exertion levels to maximize benefits from exercise routines
Evaluated individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements
Administered emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured persons to physicians
Provided Individuals with information and resources regarding nutrition, weight control, and lifestyle issues
Set goals for each member, Athlete Check In's
Client Retention, weekly follow ups with members that have been 7-10 days absent
Used Gym Lead Machine for communication to new members and No Sweat Intro's
Created Burn Member Programming
Processed retail purchases in Zen-Planner as they come in
Organized retail, ordered inventory
Checked gym email morning, afternoon, and evening for incoming messages from members
Stocked office and cleaning supplies
Updated members payment info, process cancellation requests, and membership changes
Communicated and created upcoming events, class cancellations, and programs through weekly emails and Facebook posts
Monitored Coaching Staff and Scheduling
Monitored billing and memberships
Implemented new and creative exercise routines to keep participants motivated.
Account Manager/Sales Representative
Kettlebell Kitchen
09.2018 - 10.2019
Maintained and fostered good business relationships with current affiliates
Managed 70+ accounts for the Indiana, Southern Ohio, Northern Kentucky area
Averaged 80 new customers per month through demo's, marketing, and engagement with 70+ accounts
Constantly monitored KPIs
Top Account Manager for matured accounts in 2nd quarter
Increased revenue from previous year by 33%
Fix and correct any delivery mishaps when available to do so
Onboard new trainers/employees and owners if there is an ownership transition
Interviewed and acquired 6+ Brand Champions in the territory to help market the brand and push sales
Managed Brand Champion activities and monitor effectiveness including deactivating poor performing champions and onboarding new champions
Monitor health/strength of the market including competition, new fads and trends, and all health and wellness events held in territory
Utilize CRM (Salesforce) database to record weekly activities, run data analysis, and forward planning
Regular communication with sales and account team, nutrition team and Director of Sales
Relay Kettlebell Kitchen messaging to multiple consumer segments and personas
Reinforce the brand ethos through partner workouts to better engage consumers.
Contributed to team objectives in fast-paced environment.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Representative
Next Level Graphics, LLC
05.2017 - 05.2018
Successfully manage large territory selling banners, signs and other marketing strategies to areabusiness owners
Consistently place in the top 10% of reps within the company
Skilled in managing large scale projects and overseeing installation
Experienced using QuickBooks/Excel
Firefighter-Emergency Medical Technician
Birmingham Fire and Rescue
11.2015 - 05.2018
Rescuer trained in firefighting techniques
Respond and transport from medical illnesses to trauma
Use teamwork to quickly and efficiently respond to vital, emergent situations
Received recognition by Fire Chief for a rescue with fellow crew members during a house fire
Achieved the top performer and certificate in Physical Fitness through Fire Recruit Academy
Sales & Marketing Representative
WODLIFE
01.2014 - 11.2016
Attended and scheduled events in order to promote WODLIFE through apparel sales
Maintained client/account relationships
Managed marketing through Facebook, Twitter, and Instagram
Consistently achieved quarter over quarter sales growth
Medical Sales & Service Representative
J & S and Associates
11.2011 - 01.2014
Effectively sold biological medical devices such as platelet rich plasma, allograft, and bone matrices
Served as a technician in many different operating cases such as spinal fusions, ACL repairs, soft tissue repairs, and injections
Maintained account & client relationships by being a resource to physicians up to date with clinical studies and applications of our products through meetings, dinners, etc.
Prepared and delivered product presentations and answered questions about Biomet Biologics to increase sales.
Scheduled, updated and maintained product preparations and customer education
Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
Education
Bachelor's - Biology
University of Alabama
Bachelor's - Biology
Coastal Carolina University
Conway, SC
Skills
Sales
Customer Service
Microsoft Word
Microsoft Office
Powerpoint
Retail sales
Excel
Sales Experience
Account Management
Group Fitness
CRM Software
Sports Coaching
EMT Experience
Personal Training
CrossFit
Management
Salesforce
Experience Administering Injections
Fundraising
Program Design
Event Planning
Anatomy knowledge
Physiology knowledge
First aid
Gymnastics
Sales management
Medical sales
Medical terminology
Patient care
Medical office experience
Program development
Marketing
Triage
Leadership
Medical Records
CPT Coding
Vital Signs
Venipuncture
Certifications and Licenses
Assessments
Customer focus & orientation — Expert
October 2021
Responding to customer situations with sensitivity
Full results: Expert
Work style: Conscientiousness — Highly Proficient
Tendency to be well-organized, rule-abiding, and hard-working
Full results: Highly Proficient
Customer service — Proficient
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
Development in any professional field
Profit and Revenue-Generating Strategies
Product Knowledge
Proposal Writing
Quote Activities
Certification
Licensed Advanced Emergency Medical Technician, February 2023-March 2025
February 2023 to February 2025, American Heart Association CPR Certified
Firefighter I and II, Alabama Fire College, Present
Affiliations
Firefighter IPresentFirefighter IIPresentAmerican Heart Association AED CertificationFebruary 2023 to February 2025American Heart Association First Aid CertificationFebruary 2023 to February 2025
Firefighter/EMT at Federal Firefighter/EMT, Military Ocean Terminal Sunny PointFirefighter/EMT at Federal Firefighter/EMT, Military Ocean Terminal Sunny Point