SANTINA HAMILTON
Deerfield Beach,FL
Summary
Skilled Associate Investigator and former Reservation Agent at Pan American Airlines, adept in effective communication and detailed report writing. Leveraged research proficiency and active listening to enhance customer satisfaction and compile comprehensive investigative reports. Demonstrates unparalleled commitment to professional integrity and excellence in customer service.
Overview
36
36
years of professional experience
Work History
Associate Investigator
New York City Police Department
04.1993 - 10.2016
- Documented findings and prepared detailed reports.
- Maintained professional integrity through adherence to company policies and ethical guidelines during all investigations.
- Searched computer databases, credit reports, public records or other resources to compile information for investigations.
Reservation Agent
Pan American Airlines
06.1980 - 09.1982
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
No Degree - Liberal Arts
College of New Rochelle
Manhattan, NYSkills
- Background Checks
- Effective Communication
- Active Listening
- Interview techniques
- Research proficiency
- Detailed report writing
Timeline
Associate Investigator
New York City Police Department
04.1993 - 10.2016
Reservation Agent
Pan American Airlines
06.1980 - 09.1982
No Degree - Liberal Arts
College of New Rochelle
Similar Profiles
Christina ColonChristina Colon
Senior Police Administrative Aide (promotion) at New York City Police DepartmentSenior Police Administrative Aide (promotion) at New York City Police Department
JEFF DANIEL MAYARDJEFF DANIEL MAYARD
Police Officer at New York City Police DepartmentPolice Officer at New York City Police Department
LATISHA ALEXANDERLATISHA ALEXANDER
Police Lieutenant at New York City Police DepartmentPolice Lieutenant at New York City Police Department
Costantinos KatsapisCostantinos Katsapis
Police Lieutenant at New York City Police DepartmentPolice Lieutenant at New York City Police Department
Elisabeth CherestalElisabeth Cherestal
Beneficiaries Assistant / Support Roles at Caritas SuisseBeneficiaries Assistant / Support Roles at Caritas Suisse