Santino Finney
Glenside,PA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and teamwork, notably at Wawa. Excelled in enhancing customer satisfaction and loyalty through exceptional service and problem-solving abilities. Demonstrated expertise in merchandise display and a proven track record of fostering positive work environments, significantly boosting team productivity.
Overview
5
5
years of professional experience
Work History
Sales Associate
Acme
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Cleaned work space thoroughly every night
- Lifted and stored boxes of 50+ pounds
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Teacher's Assistant
Greene Street Friends School
06.2023 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Mentored and tutored individual students needing additional help.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Sales Associate
Wawa
04.2020 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Cheltenham Highschool
Elkins Park, PA06.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Flexible schedule
- Complex Problem-solving
- Professional demeanor
- Merchandise display
Timeline
Sales Associate
Acme
11.2023 - Current
Teacher's Assistant
Greene Street Friends School
06.2023 - Current
Sales Associate
Wawa
04.2020 - 02.2023
High School Diploma -
Cheltenham Highschool
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