Santino Nole
New Hartford,NY
Summary
Dynamic and customer-focused professional with extensive experience at Cafe CaNole, excelling in service quality and guest engagement. Proven ability to enhance customer satisfaction through effective complaint resolution and allergy awareness. Skilled in multitasking and maintaining cleanliness, consistently delivering top-quality service in fast-paced environments.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Cafe CaNole
11.2022 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Barista
Space Out Gastrotruck
05.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Busser
Cafe CaNole
12.2021 - 11.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Political Intern
The Office of Senator Chuck Schumer
06.2022 - 08.2022
- Delivered political subject matter expertise to government representatives and civic officials.
- Identified trends in Upstate New York policies and economics to assist local organizations with key decision making.
- Responded to all inquiries from general public by phone and email within hours of receipt.
- Collaborated with fellow interns on group projects to develop new strategies for voter engagement and turnout.
- Strengthened relationships with community members through regular attendance at local events and active listening to constituent concerns.
- Facilitated connections between the campaign and influential community leaders by attending networking events.
Pastry Clerk
Cafe CaNole
09.2019 - 11.2021
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Streamlined order fulfillment process by effectively organizing incoming orders and prioritizing tasks accordingly.
- Trained new employees on proper techniques, fostering a positive learning atmosphere.
- Adhered to strict food safety guidelines, maintaining a high standard of quality control.
- Excelled in multitasking during peak hours, ensuring timely delivery of top-quality pastries while maintaining excellent customer service standards.
- Utilized social media platforms to showcase unique creations gaining more followers which resulted in higher sales conversions.
- Demonstrated strong attention to detail when crafting intricate pastries for special occasions or requests.
- Improved pastry displays for better visual appeal and increased sales.
- Collaborated with team members to complete large orders, meeting tight deadlines.
- Worked closely with bakery staff to ensure seamless integration of products into overall operations.
Education
No Degree - Social Entrepreneurship
Rollins College
Winter Park, FLNo Degree - General Studies
Mohawk Valley Community College
Utica, NYHigh School Diploma -
New Hartford Senior High School
New Hartford, NY06-2023
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Tableside service
- Food presentation
- Guest engagement
- Complaint resolution
- Conflict management
- Allergy awareness
- Food service delivery
- Courteous demeanor
Languages
English
Native or Bilingual
Italian
Limited Working
Spanish
Professional Working
Interests
- Cooking
- Music
- Graphic Design
- Video Gaming
- Creative Writing
- Hiking
Timeline
Restaurant Waiter
Cafe CaNole
11.2022 - Current
Political Intern
The Office of Senator Chuck Schumer
06.2022 - 08.2022
Busser
Cafe CaNole
12.2021 - 11.2022
Barista
Space Out Gastrotruck
05.2021 - 08.2023
Pastry Clerk
Cafe CaNole
09.2019 - 11.2021
No Degree - Social Entrepreneurship
Rollins College
No Degree - General Studies
Mohawk Valley Community College
High School Diploma -
New Hartford Senior High School
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