SANTINO OCAROL
Roseville,CA
Summary
Dedicated and results-oriented banking professional with 8 years of experience in customer service, operations, and team leadership. Skilled in fostering strong client relationships, ensuring regulatory compliance, and implementing process improvements to enhance efficiency. Bilingual in English and Filipino, with a proven ability to adapt to diverse environments and deliver exceptional service. Committed to supporting organizational goals through proactive problem-solving, effective communication, and a strong work ethic.
Overview
9
9
years of professional experience
Work History
OPERATIONS SUPERVISOR
FIRST NORTHERN BANK OF DIXON
10.2023 - Current
- Led daily operations and team to ensure accuracy and compliance.
- Manage cash, controls, and regulatory adherence.
- Improved processes and trained staff for efficiency
FINANCIAL SERVICE REPRESENTATIVE 5
FIRST NORTHERN BANK OF DIXON
08.2019 - 10.2023
- Provide excellent customer service and financial guidance to clients
- Manage financial transactions, account inquiries, and problem resolution
- Collaborate with team members to achieve branch goals
PHONE BANKER 2
WELLS FARGO
01.2017 - 01.2019
- Assisted customers with various banking inquiries and transactions
- Promoted banking products and services to meet customer needs
- Achieved performance targets and provided top-notch customer service
Education
No Degree - Computer Science
ASIAN COMPUTER INSTITUTE
CEBU CITY, PHILIPPINESHigh School Diploma -
UNIVERSITY OF SAN JOSE-RECOLETOS
CEBU CITY, PHILIPPINES03-1993
Skills
- Leadership & Staff Training
- Customer Relationship Management
- Financial Transactions & Account Servicing
- Analytical Thinking & Problem Resolution
- Regulatory Compliance & Controls
- Calm Under Pressure & Problem-Solving
- Interpersonal & Communication Skills
- Process Improvement & Efficiency
- Bilingual: English and Filipino
Timeline
OPERATIONS SUPERVISOR
FIRST NORTHERN BANK OF DIXON
10.2023 - Current
FINANCIAL SERVICE REPRESENTATIVE 5
FIRST NORTHERN BANK OF DIXON
08.2019 - 10.2023
PHONE BANKER 2
WELLS FARGO
01.2017 - 01.2019
No Degree - Computer Science
ASIAN COMPUTER INSTITUTE
High School Diploma -
UNIVERSITY OF SAN JOSE-RECOLETOS
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