Santino Proctor
6804 South Langley Avenue Chicago,IL
Summary
Excelling in client relationship management and strategic marketing. Enhanced team performance and increased revenue. Skilled in Microsoft Excel for tracking business metrics. Adept at fostering teamwork and prioritizing tasks in fast-paced environments, driving operational success and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Sales Associate
Treasure Island Grocery
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store displays to promote merchandise visibility.
- Operated point-of-sale system efficiently, handling transactions and processing payments accurately.
- Restocked shelves with inventory to ensure product availability for customers.
- Collaborated with team members to optimize store operations and improve customer service.
- Monitored stock levels and communicated replenishment needs to management effectively.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Rental Management Assistant
Enterprise Rent-A-Car
Chicago, IL
07.2018 - Current
- Led daily office operations with full operational access, driving team performance and business growth
- Managed, trained, and developed new employees on operations, sales strategy, and customer service excellence
- Executed and led marketing initiatives to expand client base and strengthen local business partnerships
- Designed and implemented strategic marketing plans that increased revenue and overall location performance
- Utilized Microsoft Excel and Office to track daily sales, revenue, and key performance metrics
- Analyzed business data to identify trends, support decision-making, and ensure financial and operational targets were met
Cook Shift Leader
Portillos
Downers Grove, IL
05.2017 - 08.2017
- Supervised kitchen staff during shifts to ensure efficient workflow and quality food preparation.
- Trained new team members on cooking techniques and safety standards for optimal performance.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Implemented daily cleaning schedules to uphold health and safety regulations in the kitchen.
- Monitored food quality and presentation to guarantee consistency with Portillos' standards.
- Collaborated with management to streamline kitchen operations, improving efficiency during peak hours.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Camp Counselor
Gary Comer Youth Center
Chicago
06.2016 - 08.2016
- Facilitated engaging recreational activities to promote teamwork and social skills.
- Supervised campers to ensure safety and adherence to guidelines.
- Assisted in planning educational programs tailored to camper interests.
- Developed strong relationships with campers, fostering a supportive environment.
- Monitored behavior and resolved conflicts among campers effectively.
- Organized daily schedules, balancing structured activities with free time.
- Communicated regularly with parents regarding camper progress and well-being.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Education
Bachelor of Arts - Sports Broadcasting
Western Illinois University
Macomb, IL05.2019
Skills
- Proficient in camera operation and live event production
- Strong customer service and client relationship management
- Advanced skills in Microsoft Excel and Microsoft Office Suite
- Excellent time management and ability to prioritize in fast-paced environments
Timeline
Rental Management Assistant
Enterprise Rent-A-Car
07.2018 - Current
Cook Shift Leader
Portillos
05.2017 - 08.2017
Camp Counselor
Gary Comer Youth Center
06.2016 - 08.2016
Sales Associate
Treasure Island Grocery
Bachelor of Arts - Sports Broadcasting
Western Illinois University