Santino Stephan
Phoenix,AZ
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
15
15
years of professional experience
Work History
Team Lead
Credit Culture Company
Peoria, AZ
01.2025 - Current
- Analyzed client credit reports to identify inaccuracies and potential improvements.
- Developed personalized credit repair plans tailored to individual client needs.
- Educated clients on credit management strategies and best practices.
- Maintained up-to-date knowledge of credit laws and regulations affecting clients.
- Processed payments from clients as well as any refunds due when services were completed satisfactorily.
- Met regularly with team members to discuss strategies for improving customer satisfaction ratings.
Owner/Operator
The Lave Gallery
Las Vegas, NV
01.2017 - 02.2020
- Ensured thorough inventory checks for store readiness.
- Reviewed previous workday tasks to maintain operational continuity.
- Coordinated pick-up and drop-off schedules efficiently.
- Negotiated and finalized contracts with potential distributors.
- Audited weekly hours and payroll for five employees to ensure accuracy.
Collector
UniFin Inc
Skokie, IL
01.2013 - 01.2015
- Executed 300 to 500 phone calls daily for effective debt collection.
- Managed customer accounts to ensure timely collection of outstanding payments.
- Contacted debtors through skip tracing to locate and assist with loans in default.
- Provided customer service support to debtors regarding payment options and rehabilitation processes.
- Collected on defaulted student loans, achieving top three status in collection performance.
- Utilized strong work ethic and computer skills to manage collection records efficiently.
Team Leader
Power1 Co
Chicago, IL
01.2012 - 01.2013
- Conducted weekly meetings with sales manager and team to review performance goals.
- Reviewed all deals over phone to ensure customer service quality before finalization.
- Achieved monthly sales quotas consistently as part of top-performing sales team.
- Surpassed previous records for team sales across entire company.
- Facilitated second talk-offs with customers to enhance satisfaction and close rates.
- Demonstrated strong leadership and organizational skills in managing sales processes.
- Utilized effective communication strategies in face-to-face and over-the-phone sales interactions.
Store Manager
Clear wire
Chicago, IL
01.2011 - 01.2012
- Organized store inventory to ensure optimal stock levels.
- Placed orders as needed to maintain product availability.
- Reviewed daily sales figures to identify trends and opportunities.
- Collaborated with sales team to analyze performance metrics.
- Evaluated overall sales strategy, resulting in a sales increase from 40% to 75%.
- Utilized customer service skills to enhance face-to-face sales interactions.
- Applied management techniques to streamline operations and improve organization.
- Employed computer skills for efficient data tracking and reporting.
Education
High School Diploma -
Niles North High School
Skokie, IL01-2008
Skills
- Sales proficiency
- Client support
- Interpersonal communication
- Collaborative teamwork
- Problem-solving ability
- Data analysis
- Leadership development
- ADP familiarity
- Excel capabilities
- Communication effectiveness
- Organizational abilities
- Recruiting and interviewing
- Coaching and mentoring
Personal Information
Willing To Relocate: Anywhere
Timeline
Team Lead
Credit Culture Company
01.2025 - Current
Owner/Operator
The Lave Gallery
01.2017 - 02.2020
Collector
UniFin Inc
01.2013 - 01.2015
Team Leader
Power1 Co
01.2012 - 01.2013
Store Manager
Clear wire
01.2011 - 01.2012
High School Diploma -
Niles North High School
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