Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Santo Scopilliti
Parma,OH
Work Preference
Summary
Dynamic professional with experience at the United States Post Office, excelling in customer service and communication. Proven ability to enhance delivery efficiency and resolve inquiries effectively. Strong critical thinking and teamwork skills, complemented by a solid foundation in safety protocols from construction work, ensuring high-quality outcomes in diverse environments.
Overview
7
7
years of professional experience
Work History
Mail Carrier
United States Post Office
03.2023 - Current
- Delivered mail efficiently to assigned routes, ensuring timely service and customer satisfaction.
- Sorted and organized mail using automated systems for optimized delivery processes.
- Communicated effectively with customers regarding mail services and delivery schedules.
- Maintained accurate records of deliveries and collected signatures as required.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Resolved customer inquiries promptly, enhancing overall service experience.
- Implemented best practices for safety while navigating diverse weather conditions and terrains.
- Assisted in training new team members on route navigation and postal regulations.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Construction Worker
Todaro Brothers
Cleveland, Oh
03.2019 - 03.2023
- Operated heavy machinery to complete site preparations and foundation work.
- Followed safety protocols to minimize risks and ensure compliance on job sites.
- Assisted in framing, drywall installation, and finishing tasks for residential projects.
- Collaborated with team members to optimize workflow and improve project timelines.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated power equipment to move materials and promote job efficiency.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
Education
High School Diploma -
Parma High School
Parma , OhSkills
Communication
Critical Thinking
Teamwork/Collaboration
Adaptability
Time Management
Customer Service
Timeline
Mail Carrier
United States Post Office
03.2023 - Current
Construction Worker
Todaro Brothers
03.2019 - 03.2023
High School Diploma -
Parma High School