Santoneio Mosley
Charlotte,NC
Summary
Dynamic team leader with expertise in customer support and kitchen operations. Proven track record in safety compliance, effective communication, and operational improvements. Results-driven team leader with expertise in kitchen operations, safety compliance, and customer support. Proven track record of enhancing service quality and mentoring staff to improve performance and satisfaction.
Overview
6
6
years of professional experience
Work History
Team Leader
Piada Italian Street Food
Charlotte, North Carolina
02.2024 - Current
- Supervised team members during peak service hours to maximize service capacity and improve customer satisfaction.
- Resolved customer complaints effectively to enhance dining experience.
- Trained new staff on menu items and customer service standards to enhance performance.
- Implemented operational improvements to enhance food preparation speed and quality.
- Cultivated positive work environment that fostered collaboration and communication among team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Ensured compliance with health and safety regulations in food preparation areas.
- Managed inventory levels and ordered supplies to maintain kitchen functionality.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained cleanliness in high-traffic areas to ensure safety.
- Collaborated with team members to streamline sanitation processes.
- Trained new staff on sanitation procedures and best practices.
- Followed safety protocols for handling cleaning chemicals and supplies.
Team lead prep cook
Midwood Smokehouse
Charlotte, North Carolina
07.2020 - 02.2025
- Prepared ingredients by slicing, dicing, and marinating for daily service.
- Maintained cleanliness and organization of kitchen prep areas and tools.
- Assisted chefs in assembling dishes according to restaurant specifications.
- Monitored food safety standards during preparation and storage processes.
- Collaborated with team members to ensure timely meal preparation and service.
- Restocked supplies and ingredients to support uninterrupted kitchen operations.
- Followed recipes to prepare meals according to customer specifications.
- Communicated effectively with fellow staff members regarding meal preparations.
- Oversaw daily operations in fast-paced barbecue restaurant environment.
- Trained and mentored new staff on food preparation and safety protocols.
- Managed team schedules to ensure optimal coverage during peak hours.
Education
Electrical Engineering
Unc Charolette
Charlotte, NC09-2026
Skills
- Kitchen operations
- Inventory management
- Project management
- Team leadership
- Safety compliance
- Customer support
- Effective communication
- Food safety standards
- Time management
- Customer service
- Conflict resolution
- Training new staff
Timeline
Team Leader
Piada Italian Street Food
02.2024 - Current
Team lead prep cook
Midwood Smokehouse
07.2020 - 02.2025
Electrical Engineering
Unc Charolette