SANTOS M. LAINEZ SANCHEZ
McDonald's
Baltimore,MD
2
Languages
3
years of professional experience
Maintained strong grades throughout high school and developed discipline and responsibility through sustained participation in JROTC Army program to support transition to continued education.
Work History
Crew Member (Front Counter / Cashier)
2 Years 9 Months- Operated point-of-sale system efficiently, processing customer orders and handling transactions accurately.
- Trained new crew members on operational procedures and best practices for exceptional service delivery.
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience for all patrons.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Army - Program JROTC ( 3 Years)
2 Years 8 Months- Participated in the JROTC Army program for 3 years
- Completed structured leadership and discipline training
- Developed teamwork, responsibility, and time management skills
- Demonstrated commitment through consistent participation and adherence to program standards
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
High School Diploma
- High School Diploma
Skills
Church involvement and community participation
Engaging in meaningful conversations
Focused study quiet environments and personal reflection
Customer service
Taking orders
Clear communication
Integrity and honesty
Workplace efficiency
Personal Information
Gender: Female
Languages
English
Elementary
Spanish
Education and Qualifications
Repeat Honor Roll and Principal's Honor Roll recipient, Recognized for keeping good grades and being responsible
Community Service.
- Cleaned after school, I cleaned the tables, arranged the chairs, and did floor cleaning.
- Helped organize after-school events like ESOL parties and class ceremonies.
- Prepared food for school parties and brought supplies.
- Helped plan and organize a Hispanic Heritage Month event for the school.
Timeline
Crew Member (Front Counter / Cashier)
McDonald's
01.2024 - CurrentRead More
Army - Program JROTC ( 3 Years)
Forest Park High School
09.2023 - 05.2026Read More
Forest Park High School
High School Diploma
Read More