Santos Ramos
Con Edison of New York
Hyde Park,NY
1
Language
1
Certification
23
years of professional experience
Accomplished Gas Operations Supervisor and NGA Operator with expertise in natural gas distribution, field operations, and safety management. Demonstrated success in leading teams, coordinating resources, and ensuring regulatory compliance while enhancing operational efficiency. Strong technical foundation paired with hands-on leadership and effective decision-making, driving accountability and collaboration across departments to meet organizational objectives.
Work History
Gas Operations Supervisor
3 Years 5 Months- Supervise daily department operations, leading staff and coordinating workflows to ensure safe, efficient, and timely completion of work while maintaining regulatory compliance.
- Manage employee scheduling, work assignments, and resource allocation across multiple projects to optimize labor utilization, maintain coverage, and minimize operational downtime.
- Provide hands-on leadership, training, and mentorship to employees, establishing clear performance expectations and strengthening team productivity, accountability, and operational knowledge.
- Drive continuous improvement by analyzing workflows, resolving operational challenges, and implementing process enhancements that improve efficiency, service delivery, and customer satisfaction.
- Conduct employee performance evaluations, provide coaching and development guidance, and lead safety initiatives while collaborating across departments to achieve organizational goals and maintain a strong culture of safety and teamwork.
Gas Troubleshooter
8 Years 4 Months- Diagnosed and resolved natural gas service issues through systematic troubleshooting and equipment inspections, helping restore service safely and efficiently.
- Utilized extensive knowledge of gas distribution procedures, construction practices, safety requirements, and regulatory standards to enhance field operations.
- Applied extensive knowledge of gas distribution procedures, construction practices, safety requirements, and regulatory standards while performing field operations.
- Executed gas construction and service work while managing ACM and other regulated materials, consistently ensuring compliance with company procedures, environmental requirements, PPE standards, and job-site safety protocols.
- Represented the company in the field by communicating directly with customers, coordinating with crews and leadership, and addressing service concerns while maintaining high standards of safety and professionalism.
Office Manager /Plumbing Mechanic
11 Years 3 Months- Managed day-to-day office and field operations, coordinating employee schedules, project assignments, customer requests, and workflow to ensure timely completion of service work.
- Supervised and trained employees, monitored performance, conducted annual evaluations, and provided coaching and recommendations for advancement, showcasing leadership and team development.
- Coordinated plumbing installation, maintenance, and repair projects from initial customer consultation through completion, estimating costs, determining materials, scheduling work, and communicating project timelines.
- Supervised and trained employees, monitored performance, completed annual evaluations, and provided coaching and recommendations for advancement, demonstrating early leadership and team-development experience.
- Managed vendor relationships, compared pricing, and negotiated purchasing to control material costs and support efficient project operations, while maintaining a strong reputation for reliability, professionalism, and customer service.
Education
High School Diploma
- Honor Roll
- Ranked in Top 1% of class
Skills
Gas operations management
Gas Operations Oversight
Gas Safety Assessments
Operational Performance Review
Work Assignment Coordination
Certification
- NGA Operator Qualified
- CPR
- HAZWOPER
Languages
Spanish
Native or Bilingual
Timeline
Gas Operations Supervisor
Con Edison of New York
04.2023 - CurrentRead More
Gas Troubleshooter
Con Edison of New York
12.2014 - 04.2023Read More
Office Manager /Plumbing Mechanic
Effective Plumbing Corp.
09.2003 - 12.2014Read More
Cardinal Hayes
High School Diploma
Read More