Your Name

Management and Leadership

• Create software products that have highest business impact to customers and continually improve company’s competitive position.
• Reporting to CEO, oversaw all aspects of Development, System, QA, UI/UX and Support of organization.
• Discovered opportunity and built highly effective offshore teams in Argentina and Ghana.
• Implemented weekly one-on-ones and quarterly reviews to discuss and access progress made towards short-term and long-term goal. Designed to identify and mitigate any impediments.
• Established cross-functional bi-weekly meeting to share ideas amongst teams and identify collaboration areas of opportunities.
• Serving as CISO to organization, implemented penetration and code analyzing third-party security software to identify software and system vulnerabilities.

Product Development

• Responsible for design, development, and architecture of all major software solutions, including establishment of software development best practices.
• Provide management, technical direction, strategic roadmap and guidance for all product development.
• Ensure implementation/continuous improvement of formal processes to support product development activities.
• Directly responsible for designing and prototyping software innovation which led to formation of Akkadian Labs and its flagship products.
• Strong working knowledge of supporting technologies and key vendors in key areas such as agile development, test automation, CI/CD, IT and software security and cloud
• Design and deliver high availability, high speed, redundant, scalable and data architecture to support product roadmap and goals.

Talent Acquisition, Development, & Management

• Grow software engineering team from 5 to over 50 cross functional distributed team.
• Team consisted of 7 management, 20 developers, 3 DevOps, 10 QA, 2 UI/UX, 1 Architect, 5 Support, 2 DBAs, 2 Solutions Engineers and 2 interns
• Build highly functional engineering teams by providing consistent performance development guidance around coaching, counseling, corrective actions, development plans, and succession planning.
• Mentor and coach Directors to improve overall department performance.
• Partner with People Operations to recruit top tier technology talent.

Responsibilities included staff management, vendor management, standards and procedures, strategy monitoring and reporting and infrastructure software. Transformed role and organization to create enterprise software service offerings.

• Built and managed organizations core IT infrastructure consisting of 3 data centers located in New York, Massachusetts, and New Jersey.
• Developed monitoring and alerting tools, for internal use and for proactive client monitoring.
• Developed CRM and sale cycle system for sales team, providing seamless integration into billing, document management, automated sales calls, scheduling, and email. Improving sales close rates from 30% to 45% and invoicing consistence and accuracy.
• Work with clients from ideation to production and continued support over solutions lifecycle.
• Demonstrate prototype and sprint end releases to stakeholders and clients during development lifecycle.
• Worked with clients to develop custom applications for provisioning which was productized as Fidelus Provisioning Manage Express.
• Identifying ongoing continuous improvement projects that should be undertaken and resourced and make appropriate recommendations.

Served as technology evangelist to usher organization into leveraging technology to streamline processes, operations, tracking/reporting, and services delivery to customers.

• Built highly available secure infrastructure to run all critical business operations including identity management, network, email, websites, intranet services, storage, printing, and distributed applications.
• Introduce server virtualization thereby reducing server footprint by 80 percent while increasing capacity by 200% along with 99.9% system uptime.
• Developed proprietary software to dynamically track all reportable data to automate state and federal regulatory mandated reporting requirements. Eliminating tedious annual 3-month long data collection and report process which consumed third of human capacity of organization down to single click.
• Created and managed technology adaption and training program to hasten solutions adaptability and buy-in.