Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

SanToya Tyler

Kokomo,IN

Summary

Experienced banking professional with a strong background in customer service, sales, fraud prevention, and compliance. Adept at monitoring transaction and ensuring adherence to bank regulations. Proficient in customer relations, dispute resolution, and data analysis to mitigate fraud risk. Known for strong communication, attention to detail, and problem solving.

Overview

20
20
years of professional experience

Work History

Relationship Banker

BMO Bank
12.2019 - Current


  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, and act in their best interest.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Educated customers on red flags and best practices for preventing fraud incidents.
  • Assist with onboarding process
  • Handled escalated events efficiently, finding satisfactory resolutions for both customers and the company.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Assisted customers in taking appropriate measures to safeguard their accounts following instances of confirmed or suspected fraud events.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Provided exceptional customer service during the resolution of fraud cases, ensuring a positive experience for affected clients while maintaining company integrity..
  • Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
  • Fostered culture of continuous improvement by regularly reviewing and updating fraud detection methodologies.

Solutions Specialist

Verizon Wireless
08.2005 - 12.2019

Education

No Degree - Medical Billing And Coding

Ivy Tech Community College of Indiana
Kokomo, IN
06.2014

Skills

  • Problem solving
  • Risk Management
  • Branch operations
  • Analytical & CriticalThinking
  • Security understanding
  • Attention to Detail
  • Organizational Skills
  • Approachable
  • Resourceful nature
  • Excellent time management skills
  • Dispute resolution
  • Trend analysis
  • Fraud prevention

references

Paris Roney | Zero Barriers to Careers Program Manager

BMO Bank

765-461-8075

paris.roney@bmo.com 


Jennifer Shaw | Retention Strategy Manager

BMO Bank

765-868-3489

jennifer.shaw@bmo.com


Kristin Shellman | Sr Premier Relationship Manager

BMO Bank 

765-513-0708

kristin.shellman@bmo.com 







Timeline

Relationship Banker

BMO Bank
12.2019 - Current

Solutions Specialist

Verizon Wireless
08.2005 - 12.2019

No Degree - Medical Billing And Coding

Ivy Tech Community College of Indiana

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