SANTU MAYA GURUNG
Fort Worth,TX
Summary
Dynamic professional with extensive experience at Amazon, excelling in event coordination and public speaking. Proven ability to enhance customer relationships and train new hires effectively. Recognized for improving operational efficiency and fostering a collaborative environment. Skilled in conflict resolution and cultural awareness, ensuring seamless interactions across diverse groups.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ambassador
Amazon
Coppell, TX
12.2019 - Current
- Maintained professionality and efficiency while working closely with leadership.
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Support in every work related to outbound and train new hires accordingly.
Cashier
Walmart
Lewisville, TX
12.2017 - 11.2019
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find store items.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Shift Manager
Pollo Campero
Lewisville, TX
11.2016 - 12.2018
- Prepared operations data to produce comprehensive reports to management.
- Monitored inventory levels and placed orders for supplies as needed.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Inspected work areas regularly for cleanliness and organization standards.
Education
High School Diploma -
Ashirwad College
Kathmandu, Nepal06-2014
Some College (No Degree) - Non Major Science
North Texas Central College
Flower Mound, TXSkills
- Event coordination
- Customer relationship management
- Public speaking
- Employee training
- Cultural awareness
- Conflict resolution
Languages
Nepali
Native/ Bilingual
Hindi
Professional
Accomplishments
- 5 years accomplishment award
Certification
- Certification for Microsoft Word, Excel, Powerpoint
Timeline
Ambassador
Amazon
12.2019 - Current
Cashier
Walmart
12.2017 - 11.2019
Shift Manager
Pollo Campero
11.2016 - 12.2018
High School Diploma -
Ashirwad College
Some College (No Degree) - Non Major Science
North Texas Central College
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