Sanuana(Nancy) Gonzalez
Crawford Orthodontics
13
Years of experience
Hardworking and passionate job seeker with strong multi tasking skills seeking full - time position that offers professional challenges and growth opportunities utilizing excellent interpersonal skills, customer service skills, time management and organization skills.
Work History
Orthodontic Lab Technician
1 Year 11 Months- Provide customer service and ensure patients' concerns and requests are addressed
- Establish, update, and maintain client’s orthodontic records and ensure new and/or follow up appointments are scheduled accordingly
- Use orthodontic equipments to take and process X-rays of patients
- Provide Spanish translation for patients when needed
- Establish new patient profile, determine treatment pricing, and take billing and insurance details from patients
- Determine readiness of orthodontic treatment based on assessment of current dental conditions and provide recommendations of procedures
- Advise and educate patients on oral hygiene and care of braces to align with orthodontic treatment plan
- Train other orthodontic technicians on procedures and responsibilities
- Complete detailed models of patients' mouths to create accurate devices and orthodontic impressions
- Read specifications and examine models or impressions to determine design of dental products to be constructed and created
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Efficiently carry out daily duties and ensure office inventory/equipment is available
- Develop and maintain effective working practices within tight deadlines and fast-paced atmosphere.
House Cleaner
4 Years 3 Months- Delivered cleaning services to multiple clients and ensure utilization of appropriate equipments to clean homes
- Meet with clients to discuss expectations and needs of the customer and ensure quality services are delivered to customer's satisfaction
- Fulfill obligations based on customer's requests
- Provide basic housekeeping duties, including vacuuming, dusting, mopping, cleaning windows and scouring bathrooms
- Work as part of a team for larger homes or office spaces
- Respond to customer complaints or inquiries immediately and notify homeowner of any accidents or problems while rendering service
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs
Cashier
1 Year 10 Months- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Provide exceptional customer service and answer questions and address customer concerns
- Helped customers complete purchases, locate items and promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked closely with shift manager to solve problems and handle customer concerns
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained current knowledge of store promotions and promote sales to customers.
Education
GED
Skills
Organized
Critical thinking
Multi-task driven
Customer service
Quick learner
Problem solver
Timeline
Orthodontic Lab Technician
Crawford Orthodontics
07.2020 - 06.2022Read More
House Cleaner
Self-employeed
02.2014 - 05.2018Read More
Cashier
Pandra Express
11.2009 - 09.2011Read More
Placer Adult School
GED
Read More