Sanya Alim
Houston,TX
Summary
Adept at data management and customer service, I significantly enhanced client satisfaction and base at Select Physical Therapy by streamlining processes and leveraging referral networks. My expertise in office administration and conflict management, coupled with a proven track record in multitasking and teamwork, positions me as a valuable asset to any team.
Overview
8
8
years of professional experience
Work History
PSS
Select Physical Therapy
Missouri City, TX
10.2023 - Current
- Facilitated patient check-in and check-out processes
- Confirmed eligibility and coverage terms
- Resolved queries efficiently, ensuring customer satisfaction
- Increased client base through referrals
- Executed various digital tasks efficiently
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Receptionist
Prime Care medical group
Houston , TX
12.2020 - 08.2022
- Facilitated patient check-ins and check-outs
- Ensured accurate review of policyholder information
- Addressed inquiries promptly
- Enhanced client base by leveraging referral networks
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Receptionist Administrator
Auto One Car Sales
Houston, Texas
12.2016 - 10.2020
- Streamlined record-keeping processes
- Streamlined invoice processing for optimized cash flow management
- Operated multi-line phone systems efficiently
- Resolved customer inquiries efficiently.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Handled diverse needs for clients in-person, by phone or through email.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Displayed professional standards at reception desk to impress visitors.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Resolved customer complaints or answered customers' questions.
Education
Some College (No Degree) -
Houston Community College
Houston, TXUniversity of Houston Downtown
Houston, TXSkills
- Data Management
- Planning
- Networking
- Training & Development
- Task Prioritization
- Remote Office Availability
- Teamwork and Collaboration
- Multitasking
- Office Administration
- Customer Service
- Sensitive information handling
- Oral and writing communication
- Conflict Management
- Computer Skills
Timeline
PSS
Select Physical Therapy
10.2023 - Current
Receptionist
Prime Care medical group
12.2020 - 08.2022
Receptionist Administrator
Auto One Car Sales
12.2016 - 10.2020
Some College (No Degree) -
Houston Community College
University of Houston Downtown